Assistant Manager (Chiller, HVAC, Troubleshooting)

Johnson Controls; Hyderabad; On-site; INR 420,000 - 720,000; Full time

Job summary

Johnson Controls Hyderabad seeks an experienced HVAC service professional to support AMC and warranty customers with on-site field service for chillers (screw and centrifugal). You will ensure RT/TAT and PM adherence, collaborate with technicians, and drive customer satisfaction.

Role requires 8+ years in HVAC&R service, strong electrical/mechanical knowledge, MS-Office skills, and the ability to lead a team and coordinate with key customer contacts.

Qualifications

• 8+ years of experience in HVAC&R service.
• Hands-on field service in HVAC chillers (screw and centrifugal) and electrical aspects.
• Knowledge of MS-Office and client-facing communication.
• Ability to manage engineers/technicians and coordinate with customers.

Responsibilities

• Render service support for HVAC AMC and Warranty customers.
• Hands-on field service on HVAC chillers and electrical/mechanical systems.
• Maintain RT/TAT, PM adherence and FTR to reduce costs.
• Achieve customer satisfaction and generate revenues through PSA/L&M.
• Lead and mentor team of engineers/technicians on-site.
• Keep up-to-date with chiller technologies (screw/centrifugal).

Skills

Communication skills

MS-Office

Team management

Presentation skills

Education

B.E./B.Tech./Diploma (Engineering)

Job description

PRIMARY Purpose (Why does this job exists)

To meet the AMC & Service operations requirements in HVAC Field experience.

primary DUTIES:

• To Render service support for HVAC AMC and Warranty customers and satisfying their needs
• Mandatory required Hands on experience fields service on HVAC chillers electrical and mechanical
• Maintaining RT/TAT, PM adherence & FTR to achieve cost reduction
• Attaining Appreciation letters towards customer satisfaction
• Breakdown calls, compressor overhauling / hi-skill jobs for Hyderabad
• Implementing Predictive analysis and new service
• Timely LNM execution for revenue generation
• Monitor and groom team working through associates/third party
• Has to be a self-motivated person and should take initiatives
• Achieving customer satisfaction by improving RT/TAT& PM adherence
• Maintaining relationships with key influencers / decision-makers with customer organizations to generate revenues through PSA/L&M
• Constant up gradation of new technologies to chiller system knowledge like screw and centrifugal chillers
• Managing team of engineers & Technicians working under and supporting on technical aspects to resolve the customer quarry / issues at sites
• Education, Technical Skills, knowledge and experience
• B.E. / B.Tech. / Diploma (Engineering)
• 8+ Min experience in HVAC&R industry with service profile
• Knowledge & Hands on experience in Screw, Centrifugal chillers
• Knowledge of Electrical
• Good communication and Presentation Skills
• Knowledge of MS-Office
• Skill to manage the team of Engineers /Technicians