Manager - Service Delivery

Schneider Electric; Bengaluru; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Schneider Electric in Bengaluru seeks an Experienced Service Engineer specializing in IBMS and Security Systems to deliver end-to-end service including troubleshooting, preventive maintenance, and project execution. You will manage BMS, Power SCADA, PLC, Niagara platforms and integrated security systems, handle customer complaints within SLA, and support revenue growth through AMC and retrofit opportunities.

Strong cross-functional coordination and documentation are essential.

Qualifications

• Diploma in Engineering with 8+ years of relevant experience or B.Tech in ECE/EEE with 6-8 years.
• Experience in Building Management Systems (BMS) and IBMS.
• Hands-on experience with security systems (ACS, CCTV, FAS) is preferred.

Responsibilities

• Troubleshoot IBMS, BMS, and security systems to ensure uptime.
• Plan and execute preventive maintenance with customers to minimize downtime.
• Coordinate service projects with clients and vendors to ensure timely delivery.
• Manage and resolve customer complaints within SLAs and maintain logs.
• Support revenue growth through AMC opportunities and retrofit projects.

Skills

BMS

IBMS

Security systems

Complaint handling

Customer relationship management

Troubleshooting

Preventive maintenance

Project execution

Coordination

Education

Diploma in Engineering

B.Tech in ECE/EEE

Tools

Power SCADA

Niagara platforms

Job description

• PLC & Niagara platforms
• Complaint & Incident Management

Experienced Service Engineer specializing in IBMS and Security Systems, responsible for end-to-end service delivery including troubleshooting, preventive maintenance, and project execution. Expertise in managing BMS, Power SCADA, PLC, Niagara platforms, and integrated security systems to ensure system reliability and uptime. Adept at handling customer complaints within SLA, building strong client relationships, and supporting revenue growth through AMC and retrofit opportunities. Proven ability to coordinate with cross-functional teams, optimize service operations, and deliver high levels of customer satisfaction.

Roles & Responsibilities

• Technical Expertise
  • Building Management Systems (BMS)
  • Power SCADA
  • PLC & Niagara platforms
  • Integrated Building Management Systems (IBMS)
  • Security systems including Access Control (ACS), CCTV, Fire Alarm System (FAS), Public Address (PA), VESDA, and Water Leak Detection (WLD)
• Preference for candidates with experience in Data Center (DC) projects / service delivery
• Complaint & Incident Management
• Manage and resolve customer complaints within defined Service Level Agreements (SLAs)
• Perform troubleshooting for IBMS, BMS, and security systems
• Ensure timely coordination and follow-ups with internal and external stakeholders
• Maintain accurate records, logs, and service reports
• Preventive Maintenance Planning
  • Plan and execute preventive maintenance (PM) schedules
  • Coordinate closely with customers to minimize system downtime and breakdowns
  • Ensure adherence to maintenance standards and documentation
• Customer Relationship Management
  • Engage with customers regularly to understand operational needs
  • Address issues proactively within SLA timelines
  • Act as a trusted technical advisor, ensuring high levels of customer satisfaction and retention
• Project Execution & Commercial Control
  • Monitor and coordinate with clients and vendors for smooth execution of service projects
  • Ensure timely delivery while maintaining quality and compliance
  • Maintain project documentation for revenue tracking and billing
  • Manage cash flow and receivables, ensuring healthy DSO (Days Sales Outstanding)
• Business Development Support
  • Identify opportunities for:
    • Third-party AMC (Annual Maintenance Contract) sales
    • Retrofit and upgrade projects
  • Provide technical support for lead generation and pre-sales activities

Preferred Competencies

• Strong problem-solving and analytical skills
• Effective stakeholder management and communication
• Customer-centric approach with commercial awareness
• Ability to work independently and manage multiple priorities

Diploma in Engineering with 8+ years of relevant experience,

OR

B.Tech in Electronics & Communication (ECE) / Electrical & Electronics (EEE) with 6 - 8 years of relevant experience

Rewards designed for you

Our Total Rewards is our way of saying: We see you and we value you. It’s more than just pay and benefits—it’s a meaningful investment in you. It is designed to help you perform, grow, feel safe, and elevate your potential. The package helps you care for yourself and your family, plan your future, grow your skills and career, collaborate in an inclusive workplace, and contribute to your community. At Schneider Electric, we’re here for what matters most to you. Discover more at our Career Page.

• Country-specific programs and initiatives may be available.

Looking to make an IMPACT with your career?

When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – starts with us.

IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.

We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.

• €40 billion global revenue
• +9% organic growth
• 150 000+ employees in 100+ countries

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and ‘inclusion’ is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.

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