Manager - Quality Assurance

Taj Safaris; Bengaluru; On-site; INR 700,000 - 900,000; Full time

Job summary

Taj Safaris is seeking a quality assurance professional to develop and implement comprehensive quality control processes across service delivery. You will lead audits and inspections, identify improvement opportunities, and drive corrective actions to maintain outstanding guest experiences.

Collaborating with cross-functional teams, you will analyze data and metrics to identify trends, document quality practices, and ensure compliance with industry regulations and standards.

Responsibilities

• Develop and implement comprehensive quality control processes to ensure high standards of service delivery.
• Conduct regular audits and inspections to identify areas for improvement and implement corrective actions.
• Collaborate with cross-functional teams to develop and implement process improvements.
• Analyze data and metrics to identify trends and opportunities for improvement.
• Develop and maintain quality control documentation and records.
• Ensure compliance with industry regulations and standards.

Job description

• Develop and implement comprehensive quality control processes to ensure high standards of service delivery.
• Conduct regular audits and inspections to identify areas for improvement and implement corrective actions.
• Collaborate with cross-functional teams to develop and implement process improvements.
• Analyze data and metrics to identify trends and opportunities for improvement.
• Develop and maintain quality control documentation and records.
• Ensure compliance with industry regulations and standards.