Manager / Senior Manager - Inside Sales

G M Engineering Services Ltd; Rajkot; On-site; INR 500,000 - 800,000; Full time

Job summary

G M Engineering Services Ltd. is seeking an experienced Inside Sales professional in Rajkot to drive lead generation, manage RFQs/RFPs, and coordinate with engineering for tailored quotations. The role focuses on converting inquiries into orders while maintaining strong relationships with procurement teams and OEM customers.

You will lead a small inside sales team, monitor pipeline in CRM/ERP, and support tender documentation and commercial negotiations to achieve revenue targets.

Qualifications

• Experience in inside sales for industrial valve manufacturing or related heavy industry.
• Proven ability to handle customer inquiries, RFQs, and techno-commercial quotations.
• Strong coordination with engineering, production, QA, logistics, and sales teams.

Responsibilities

• Lead generation across oil & gas, power, water treatment, and EPC sectors.
• Review RFQs/RFPs and capture customer technical and commercial requirements.
• Coordinate with engineering and production for product selection and feasibility.
• Prepare techno-commercial quotations with pricing, delivery schedules, specs, and terms.
• Follow up with customers on quotation status and orders.

Skills

Lead generation

RFQ handling

Quotation drafting

Team leadership

Market intelligence

Negotiation

Reporting & MIS

Tools

CRM/ERP

Job description

Role & responsibilities

• Lead Generation Identify potential customers and generate business inquiries from industries like oil & gas, power, water treatment, and EPC sectors.
• Inquiry Handling Receive and review RFQs/RFPs and understand customer technical and commercial requirements.
• Technical Coordination Coordinate with engineering and production teams for product selection, technical clarifications, and feasibility.
• Quotation Preparation Prepare techno-commercial quotations with pricing, delivery schedule, specifications, and terms.
• Customer Follow-up – Regularly follow up with customers for quotation status, negotiations, and order conversion.
• Sales Pipeline Management – Maintain and track inquiries, opportunities, and sales progress through CRM or ERP systems.
• Order Processing Support – Coordinate internally to ensure smooth order booking, execution, and dispatch activities.
• Customer Relationship Management – Build strong relationships with procurement teams, consultants, contractors, and OEM customers.
• Commercial Negotiation – Negotiate pricing, payment terms, and delivery schedules within company guidelines.
• Team Leadership – Guide and monitor inside sales executives/coordinators to achieve sales targets and improve performance.
• Market Intelligence – Collect information on competitors, pricing trends, customer requirements, and market developments.
• Reporting & MIS – Prepare daily, weekly, and monthly sales reports, inquiry status reports, and revenue forecasts.
• Tender & Documentation Support – Support preparation of tender documents, compliance statements, and customer submissions.
• Cross-functional Coordination – Work closely with production, QA, logistics, finance, and service teams for customer satisfaction.
• Product Knowledge Management – Maintain strong understanding of industrial valves, materials, standards, and applications.
• Customer Complaint Handling – Coordinate with relevant departments to resolve customer concerns and improve service quality.
• Target Achievement – Ensure achievement of inquiry conversion, sales growth, and customer retention objectives.
• Process Improvement – Improve quotation turnaround time, response efficiency, and inside sales workflows.

Preferred candidate profile

• Proven experience in inside sales and business development within the industrial valve manufacturing industry.
• Strong ability to handle customer inquiries, RFQs, and prepare techno-commercial quotations.
• Skilled in coordinating with engineering, production, QA, and logistics teams for smooth order execution.
• Capable of managing sales pipelines, customer follow-ups, and order conversion activities through CRM/ERP systems.
• Good understanding of industrial valves, materials, pressure classes, and industry standards.
• Experienced in customer relationship management, commercial negotiations, and resolving customer issues effectively.
• Ability to lead and mentor inside sales teams to achieve business targets and improve performance.
• Strong communication, analytical, reporting, and coordination skills with focus on customer satisfaction and revenue growth.