Manager - Sales Training

PeopleStrong; Bengaluru; On-site; INR 700,000 - 1,100,000; Full time

Job summary

Madura Fashion and Lifestyle in India seeks a Training Lead in Retail Operations to design and deliver training programs across stores. You will build content, dashboards, and processes, and work with Ops, Buying & Merch, Product, VM, and Marketing to drive performance initiatives.

Strong ability to influence cross-functional teams without direct reporting is essential. This role is based in Bengaluru and requires hands-on learning leadership across the brand's operation network.

Qualifications

• Job Purpose Description
• Role blends Retail Operations with learning & development to deliver capability-building initiatives.

Responsibilities

• KRA1 Product Training: basic and advanced product training, manuals, in-store learning materials.
• KRA2 Execution of Standard Retail Processes – Capability Building and Succession Planning For Store Manager, MRM Development: store operations checklists, VM programs, MST platform use.
• KRA3 Store Project intervention for Category improvement: pilot programs, hands-on store support, content adjustments, evidence of effectiveness.

Skills

Under Graduate

Job description

BUSINESS_UNIT-1 Madura Fashion and Lifestyle

BUSINESS_UNIT-2 Planet Fashion

BUSINESS_UNIT-3 Planet Fashion

DEPARTMENT-1 Retail Operations

Country India

Skills

Skill

Under Graduate

CERTIFICATION

Job Description

Job Purpose

Job Purpose Description

• To build training architecture (Operations managers as Trainers, Building training content and build training processes and dashboards) to deliver on the capability building agenda.
• To be adept at training delivery, content development and training management. This role requires a unique blend of expertise in Retail Operations and learning & development.
• To work with Operations, Buying & Merchandising, Product, Visual merchandising, Marketing functions to conceptualize, create and drive relevant performance enhancing initiatives beyond the basic capability building.
• To identify, evaluate and work with competent vendors to support in executing the learning agenda for the brand/channel
• superior influencing skills to be able to drive Operations teams and other function as none of them would have a reporting relationship though they are driven by similar business objectives

Key Result Areas

KRA (Accountabilities) (Max 1325 Characters)

Supporting Actions (Max 1325 Characters)

KRA1 Product Training

• Basic Product Training for CCA though regular content creation and daily in store learning material
• Advanced product training for Store Managers on Project drive category
• Seasonal Product Training Manuals delivery
• Identifying the need and delivering in-store product training
• Identify and groom SM and MRM as trainers for delivering product training
• Plan around assessment structure
• Enabling MRM/VMI to test and improve product knowledge
• Co-ordinate with third parties for any specific training requirement – like Brand specific category (Product Team)
• Developing content or fine tuning the existing one according to business need

KRA2 Execution of Standard Retail Processes – Capability Building and Succession Planning For Store Manager ,MRM Development

• Developing and maintaining systems to ensure smooth store operations through store checklist
• Building VM capabilities in store team through MRM/VMI driving VM champ program
• Maintenance and usage of MST platform for store communications
• Building and handholding Store Manager as Coaches
• Conducting development centre for SM and MRM development through classroom training, on the job project and handholding
• Identify top talent pool of Store Manager and ensure their grooming through dedicated training, projects or stints

KRA3 Store Project intervention for Category improvement

• Pilot the program with a set of stores
• Spend time at the store handholding the participants
• Make the required adjustments in content and suggest changes if any regd. Ways of working
• Help participants achieved desired outcomes
• Establish evidence for effectiveness of the intervention