Manager, Sales Operations

Tessol (Sustainable Cold Chain); Mumbai; On-site; INR 600,000 - 800,000; Full time

Benefits offered by this job

Impactful work in supply chains

Technical exposure in refrigeration

Growth opportunities in a mid-sized environment

Job summary

A cold chain solutions provider in Mumbai is looking for a Sr. Sales Coordinator to support the sales team in managing customer accounts and coordinating project proposals. The role involves ensuring smooth communication between clients and teams, preparing quotations, and maintaining sales documentation. Candidates should have 5-6 years of experience in sales coordination within relevant industries and possess strong communication skills. An impactful opportunity within a growing company focused on sustainable solutions awaits.

Qualifications

• 5-6 years of experience in sales coordination or inside sales in HVAC, refrigeration, or cold chain logistics.
• Strong communication and interpersonal skills with a customer-first mindset.
• Ability to multitask and manage deadlines in a fast-paced environment.

Responsibilities

• Support the sales team in preparing and following up on quotations and proposals.
• Coordinate with technical and operations teams for project feasibility and delivery timelines.
• Track project status from lead generation to installation.

Skills

Sales coordination

Communication skills

Organizational skills

Problem-solving

Technical aptitude

Education

Bachelor’s degree in Business Administration or related field

Tools

MS Excel

PowerPoint

Tally ERP

Job description

Department: Sales & Business Development

Reports To: Head of Sales

Employment Type: Full-time

Joining: Immediate

Experience: 5-6 years

Role Summary

The Sr. Sales Coordinator will support the sales and business development team in managing customer accounts, coordinating project proposals, preparing quotations, and ensuring smooth communication between clients, operations, and logistics teams. The role is key to ensuring timely order execution, accurate documentation, and excellent client service in the refrigeration and cold chain logistics segment.

Key Responsibilities

• Assist the sales team in preparing and following up on quotations, tenders, and project proposals for cold rooms, reefer trucks, and refrigeration systems.
• Coordinate with technical, procurement, and operations teams to ensure feasibility, pricing accuracy, and delivery timelines.
• Track project status from lead generation to installation or dispatch, ensuring timely communication to all stakeholders.
• Maintain an organized database of client interactions, quotations, and sales documentation in CRM or ERP systems.
• Order Processing & Documentation
  • Process customer purchase orders and coordinate with logistics and finance teams for billing, invoicing, and dispatch.
  • Prepare and maintain sales reports, order trackers, and monthly performance dashboards.
  • Ensure all documentation (such as purchase orders, service contracts, and AMC agreements) is accurate and complete.
• Develop and maintain dashboards, KPIs, and sales performance reports.
• Drive monthly, quarterly, and annual sales forecasting processes.
• Analyze regional and product-wise sales trends to support leadership decision-making.
• Evaluate pipeline health and conversion ratios using CRM insights.
• Customer Relationship & Support
  • Handle client inquiries, provide updates on order and delivery status, and ensure timely after-sales coordination.
  • Support account managers in managing key customer relationships, particularly for B2B clients (e.g., food processors, pharma distributors, logistics companies).
  • Coordinate after-sales service calls or warranty support in collaboration with the service department.
• Internal Coordination & Administration
  • Schedule sales meetings, prepare meeting minutes, and circulate follow-up action points.
  • Coordinate marketing activities such as trade shows, product demos, and client visits.
  • Support management in compiling sales forecasts, pipeline updates, and performance reviews.

Qualifications & Skills

• 5-6 years of experience in sales coordination or inside sales, preferably in HVAC, refrigeration, or cold chain logistics industries.
• Bachelor’s degree in Business Administration, Marketing, Mechanical / Electrical Engineering, or a related field.
• Strong communication and interpersonal skills with a customer-first mindset.
• Proficient in MS Excel, PowerPoint, Tally ERP.
• Ability to multitask and manage deadlines in a fast-paced technical sales environment.
• Strong organizational and coordination abilities.
• Attention to detail and data accuracy.
• Proactive problem-solving and follow-up skills.
• Technical aptitude to understand refrigeration and cold chain solutions.
• Collaboration and teamwork.

Performance Indicators (KPIs)

• Timely quotation turnaround rate.
• Accuracy of order and documentation processing.
• Customer follow-up and response time.
• Contribution to sales pipeline conversion rate.

Company at a Glance

Founded in February 2013 and based in Rabale, Navi Mumbai, TESSOL is a focused player in the refrigeration & cold-chain space in India. The company’s core mission is to design, manufacture and service cold-chain solutions that serve perishable-goods industries such as dairy, seafood, ice cream, frozen-food, poultry and last-mile delivery. Still growing, the company has built a reputation for innovative, technically-oriented solutions in a high-demand and fast-evolving sector.

What Makes TESSOL distinctive

• End-to-end cold-chain manufacturing & logistics: TESSOL offers everything from insulated delivery bags and gel-packs to refrigerated vans, blast-freezer systems and cold rooms. TESSOL is the only company in India offering solutions across the value chain.
• Sustainability & efficiency focus: By developing low-fuel, high-efficiency refrigeration systems, and serving perishable supply-chains, TESSOL positions itself at the intersection of food-tech, logistics and green engineering.
• Mid-sized growth environment: With a relatively lean team and agile structure, the company offers opportunities for hands‑on contribution and learning across functions.

Why Join TESSOL

• Impactful work: You’ll be part of a business that supports critical supply-chains (fresh food, pharma, logistics) and helps reduce waste and improve shelf-life in India’s growing cold-chain market.
• Technical exposure: For candidates interested in refrigeration, logistics operations, product engineering, or field coordination, TESSOL provides a strong platform to learn both product and service sides.
• Growth opportunity: Being a smaller, focussed company means roles are less siloed — you can take initiative, cross-functional interaction is likely, and you can influence outcomes.