Manager - Retail Store Operations

Vodafoneidea; Surat; On-site; INR 350,000 - 650,000; Full time

Job summary

Vodafoneidea stores are seeking a Store Manager Retail to drive sales, service, and profitability across Gujarat. You will lead a store team, manage day-to-day operations, and ensure excellent customer experiences while achieving revenue targets.

The role requires 2–5 years in a retail/telecom setting, strong communication, and leadership abilities. Ready to relocate or travel within Gujarat for store coverage and assignments.

Qualifications

• Graduate with 2–5 years in store/retail.
• Experience in telecom/retail preferred.
• Strong communication and leadership.

Responsibilities

• Sales acquisition at the store and meeting targets.
• Deliver excellent customer service and handle inquiries.
• Oversee store operations and merchandising.
• Lead and develop store staff; manage scheduling and training.
• Coordinate local marketing and promotions.
• Protect store profitability through cost control and upsell.
• Ensure health, safety and welfare (HSW) compliance at store.

Skills

Communication

Customer handling

Store management

Team leadership

Decision making

Education

Graduate

Job description

Job Description:

Role

Store Manager Retail

Job Level/ Designation

M1 /manager

Function / Department

Retail

Location

Candidate should be ready for anywhere in Gujarat

Job Purpose

Overall responsibility for activities at a VIL store spanning customer service, store-level sales and revenue targets across all products (postpaid, prepaid.)

Key Result Areas/Accountabilities

1. Sales acquisition


2. Customer Service


3. Store management


4. People management


5. Marketing


6. Store profitability


7. HSW

Core Competencies, Knowledge, Experience

1. Good communication and convincing skills


2. Customer handling


3. Store handling


4. Team handling skills


5. Decision making and delivering results

Must have technical / professional qualifications

1. Graduate

Years of Experience

1. 2-5 years on role experience

Industries to look from

1. Telecom


2. Retail

Direct reports

All store staff

Requirements: