Manager- Retail Store Operations

Vodafone Idea Limited; Bhavnagar; On-site; INR 300,000 - 550,000; Full time

Job summary

Vodafone Idea Limited in Gujarat is seeking a Store Manager to drive customer service, store-level sales and revenue targets across postpaid and prepaid products. You will lead store operations, supervise staff, and ensure a delightful customer experience in a fast‑paced retail environment.

The ideal candidate has 2–5 years of on‑role experience, a graduate degree, strong communication, team handling skills and a track record of delivering results in telecom or retail sectors.

Qualifications

• Graduate degree required.
• 2–5 years of on‑role experience.
• Experience in telecom or retail preferred.
• Strong communication and team leadership skills.

Responsibilities

• Overall responsibility for activities at a Vodafone Idea Limited store including customer service, sales and profitability.
• Drive sales acquisition and achieve revenue targets across all products.
• Manage store operations and supervise the store staff.
• Ensure a positive customer experience and adherence to company policies.

Skills

Good communication

Convincing skills

Customer handling

Store handling

Team handling

Decision making

Education

Graduate

Job description

Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer experiences and contribute towards creating a truly ‘Digital India’ by enabling millions of citizens to connect and build a better tomorrow. The Company is developing infrastructure to introduce newer and smarter technologies, making both retail and enterprise customers future ready with innovative offerings, conveniently accessible through an ecosystem of digital channels as well as extensive on-ground presence. The Company is listed on National Stock Exchange (NSE) and Bombay Stock Exchange (BSE) in India.

We're proud to be an equal opportunity employer. At VIL, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected and empowered to reach their potential and contribute their best.

VIL's goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our Values of Passion, Boldness, Trust, Speed and Digital. Consequently, our recruiting efforts are directed towards attracting and retaining best and brightest talents. Our endeavour is to be First Choice for prospective employees.

VIL ensures equal employment opportunity without discrimination or harassment based on race, colour, religion, creed, age, sex, sex stereotype, gender, gender identity or expression, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy, veteran or military service status, genetic information, or any other characteristic protected by law.

VIL is an equal opportunity employer committed to diversifying its workforce.

Role

Store Manager

Job Level/ Designation

M1

Function / Department

Postpaid

Location

Gujarat

Job Purpose

Overall responsibility for activities at a VIL store spanning customer service, store-level sales and revenue targets across all products (postpaid, prepaid.)

Key Result Areas/Accountabilities

• Sales acquisition
• Customer Service
• Store management
• People management
• Marketing
• Store profitability
• HSW

Core Competencies, Knowledge, Experience

• Good communication and convincing skills
• Customer handling
• Store handling
• Team handling skills
• Decision making and delivering results

Must Have Technical / Professional Qualifications

• Graduate

Years Of Experience

• 2-5 years on role experience

Industries to look from

• Telecom
• Retail

Direct reports

All store staff

Vodafone Idea Limited (formerly Idea Cellular Limited)
An Aditya Birla Group & Vodafone partnership