MANAGER | QUALITY & COMPLIANCE

Medico Hub; Tinsukia; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Medico Hub seeks a Manager - Quality & Compliance for its Tinsukia and nearby facilities. The role focuses on establishing a unified quality framework, leading NABH processes, and ensuring ongoing compliance across both sites.

The candidate will oversee policies, audits, incident governance, and training, with travel to Dibrugarh as needed. A strong background in hospital administration and regulatory licensing is essential.

Qualifications

• Must have 5+ years in hospital quality and compliance.
• Experience with NABH accreditation cycles and audits.
• Strong skills in policy writing, SOPs, and documentation.

Responsibilities

• Establish and manage a common Quality & Compliance framework across both hospitals.
• Lead NABH accreditation process for Tinsukia hospital, including gap analysis, application, assessment and closure of non-conformities.
• Maintain NABH certification for Dibrugarh hospital and manage surveillance/renewal.
• Develop policies, SOPs, quality indicators and documentation.
• Conduct internal audits and coordinate quality committees.
• Manage clinical governance including incident reporting, infection control, and patient complaints.
• Conduct staff training on quality, patient safety and infection control.
• Maintain statutory licences and registrations.
• Coordinate compliance across Clinical Establishments, Biomedical Waste, DPDP Act and other licences.
• Lead the DPDP Act compliance programme and data protection processes.

Skills

Quality management

Policy documentation

Regulatory compliance

Auditing

Infection control

Education

MHA or Hospital Administration

NABH certification

Job description

Job Summary

Urgent Hiring - Manager | Quality & Compliance

Location: Tinsukia, Assam
Sites Covered: Tinsukia & Dibrugarh
Position: Manager - Quality & Compliance
Reporting To: Unit Head, Hospitals, Tinsukia
Travel: Minimum 8 days/month at Dibrugarh

Key Responsibilities

• Establish and manage a common Quality & Compliance framework across both hospitals
• Lead NABH accreditation process for Tinsukia hospital, including gap analysis, application, assessment and closure of non-conformities
• Maintain Dibrugarhs existing entry-level NABH certification and manage surveillance/renewal
• Develop policies, SOPs, quality indicators and documentation
• Conduct internal audits and coordinate quality committees
• Manage clinical governance including incident/near-miss reporting, infection control, clinical audits and patient complaints
• Conduct staff training on quality, patient safety and infection control
• Maintain statutory licence and registration records
• Coordinate compliance related to Clinical Establishments, Biomedical Waste, AERB/eLORA, Fire, Pollution Control Board, Pharmacy, PC-PNDT and other applicable licences
• Lead the hospitals Digital Personal Data Protection Act (DPDP Act 2023) compliance programme
• Maintain data-processing inventory, consent, retention/erasure and data-breach processes

Eligibility

• Graduate in Nursing, Life Sciences, Medicine or Hospital Administration (MHA/equivalent)
• Minimum 5 years experience in hospital quality & compliance
• Must have completed at least one NABH accreditation/certification cycle through award
• Working knowledge of Indian healthcare statutory licensing
• Strong policy and SOP documentation skills
• Willingness to be based in Tinsukia with regular travel to Dibrugarh

Desirable

• NABH Assessor Training / NABH-recognised quality qualification
• Experience in commissioning a new hospital
• Exposure to DPDP/ISO 27001 or equivalent
• Working knowledge of Assamese

Authority: Direct access to Unit Head; authority to stop or escal...