Walk-in | Quality Manager

Nks Hospital; New Delhi; On-site; INR 1,200,000 - 2,400,000; Full time

Job summary

Nks Hospital in Delhi invites a Quality Manager to lead NABH accreditation efforts and drive hospital-wide quality initiatives. The role requires implementing NABH standards, coordinating with clinical and non-clinical teams, and overseeing audits, CAPA, MIS, and incident reporting.

The candidate should hold a Bachelor’s or Master’s in Healthcare/Hospital Administration, Nursing, or Life Sciences, with NABH experience.

Qualifications

• NABH standards knowledge.
• Internal Audit and Documentation.
• CAPA and RCA proficiency.
• Quality indicators and MIS understanding.
• Patient safety and risk management.
• Strong communication and coordination.
• Documentation and record-keeping skills.

Responsibilities

• Lead and manage the hospital’s Quality & NABH accreditation activities.
• Ensure compliance with NABH standards, policies, SOPs and quality protocols.
• Coordinate with clinical and non-clinical departments for implementation of quality standards.
• Conduct internal audits, quality rounds and departmental assessments.
• Identify gaps, prepare CAPA plans and monitor closure.
• Maintain and review quality-related documents, records, checklists and reports.
• Monitor and analyse Quality Indicators (QIs) and prepare MIS/reports for management.
• Coordinate NABH audits, assessments and surveillance activities.
• Conduct training and awareness sessions for staff regarding NABH standards, patient safety and quality processes.
• Facilitate Root Cause Analysis (RCA) for adverse events, incidents and complaints.
• Ensure timely reporting and follow-up of incidents, complaints and non-conformities.
• Work closely with management and department heads to drive continuous quality improvement.

Job description

JOB DESCRIPTION QUALITY MANAGER

Department: Quality / NABH

Designation: Quality Manager

Industry: Hospital / Healthcare

Location: Delhi

Experience: 710 years in Hospital Quality / NABH 6 th Edition exp reqired

Qualification: Bachelors/Master’s degree in Healthcare/Hospital Administration, Nursing, Life Sciences or relevant field. NABH accreditation experience is mandatory.

Key Responsibilities

• Lead and manage the hospital’s Quality & NABH accreditation activities.
• Ensure compliance with NABH standards, policies, SOPs and quality protocols.
• Coordinate with clinical and non-clinical departments for implementation of quality standards.
• Conduct internal audits, quality rounds and departmental assessments.
• Identify gaps, prepare CAPA (Corrective and Preventive Action) plans and monitor closure.
• Maintain and review quality-related documents, records, checklists and reports.
• Monitor and analyse Quality Indicators (QIs) and prepare MIS/reports for management.
• Coordinate NABH audits, assessments and surveillance activities.
• Conduct training and awareness sessions for staff regarding NABH standards, patient safety and quality processes.
• Facilitate Root Cause Analysis (RCA) for adverse events, incidents and complaints.
• Ensure timely reporting and follow-up of incidents, complaints and non-conformities.
• Work closely with management and department heads to drive continuous quality improvement.

Required Skills

• Strong knowledge of NABH standards and hospital quality systems
• Internal Audit & Documentation
• CAPA & RCA
• Quality Indicators & MIS
• Patient Safety & Risk Management
• Good communication and coordination skills
• Strong analytical and documentation skills

Preferred Candidate

Candidates with 7-10 years of relevant experience in hospital quality, preferably with hands-on experience in NABH accreditation/implementation and hospital audits, will be preferred.

Gender Preference: Female candidates preferred.

Contact: 9354332657