Manager - Quality Assurance

Marsh; Pune District; Hybrid; INR 1,800,000 - 2,600,000; Full time

Benefits offered by this job

Hybrid work model

Anchor day in office

Professional development opportunities

Job summary

Marsh in Pune is seeking a Manager – Quality Assurance to lead a Global Quality team. The role focuses on reviewing client files, ensuring consistency and timely delivery across regions, and building credibility with senior leaders.

The position requires managing a 15–20 member team and collaborating with global stakeholders in a hybrid setup. The ideal candidate will have strong English communication, strategic thinking, and deep knowledge of general insurance processes.

Qualifications

• Experience leading teams of 15–20 members in QA or quality control.
• Strong communication with stakeholders across functions.
• Ability to manage multiple priorities and deadlines.

Responsibilities

• Lead global quality assurance activities and review client files.
• Manage day-to-day stakeholder relationships for flow of information.
• Standardize work processes and ensure timely, quality deliveries.
• Produce regular reports/MI for stakeholders.
• Drive ongoing QA calibration and training.
• Handle ad hoc QA projects as needed.

Skills

Team leadership

Stakeholder management

English communication

Strategic thinker

Problem solving

Tools

Qualtrics

Job description

Company:

Marsh

Description:

We are seeking a talented individual to joinourQuality Assurance team, part of our risk, reinsurance and capital business at Marsh.This role will be basedinPune – Business Bay. This is a hybridrolethat has a requirement of working at least three days a week in the office.

Manager – Quality Assurance (Grade D2)

We are looking for experienced leader to join a new Global Quality team based in Pune, India. The leader will support global quality assurance activities by leading the team responsible for reviewing client file and documentation across different countries and business areas.Initially, the role will focus on managing high-volume reviews of client files to support Global Quality objective of ensuring critical client documents are reviewed consistently, accurately, and on time across global operations. Over time, the role will expand into broader quality review activities as business needs evolve. The role would require dealing with global quality, business, compliance, legal, and other senior leaders to deliver a high-level impactful message which reflects credibility of the individual and the department.

We will count on you to:

• Manage all processes related to quality assurance for assigned Region / Marsh Operating Entities to ensure efficient functioning & exception management and thereby helping the businesses to deliver the best results.
• Responsible for managing day to day Stakeholder relationship for a better 2-way flow of information, new knowledge on industry/markets/processes, decisions on exceptions and information on new opportunities & prospects.
• Efficiently manage set up of new work to ensure standardization of work processes and manage quality of deliveries to the Global Quality satisfaction.
• Efficient utilization of all available resources in Quality Assurance operations team (people, systems, knowledge) to ensure timely, cost efficient and quality delivery to stakeholders.
• Ownership of delivery as well as decisions on SOPs within defined frameworks and boundaries to ensure smooth functioning of day-to-day operations in a team. Incumbent will be required to ensure zero escalation.
• Should have a view of the competencies, potential and performance levels of team to be able to maintain a right sized team and create long term development plans for skill requirements.
• Review and report outcomes through Qualtrics Survey dashboard, consistently, and in line with Global QA Framework.
• Maintain high levels of accuracy, discipline, and confidentiality when handling client-related information.
• Participate in training and ongoing calibration sessions to ensure consistency of approach.
• Support additional quality review activities over time as the team’s responsibilities evolve.
• Drive internal team quality by conducting periodic checks.
• Prepare regular reports / MI for various stakeholders.
• Take up various Adhoc projects to support additional QA requirements from business and stakeholders.

What you need to have:

• Demonstrated experience in leading and managing teams of 15-20 members, with a focus on performance enhancement and team development
• Strategic communicator, facilitator, influencer, and adept problem solver, capable of driving high volume tasks and fostering collaboration across teams
• Exceptional relationship management skills, with a proven ability to take initiative and work effectively both independently and as part of a team
• Strong ability to multi-task and prioritize effectively, ensuring optimal time management and resource allocation
• Good knowledge of the insurance domain, encompassing the entire General Insurance lifecycle, with a focus on strategic growth and operational efficiency
• Outstanding team management skills, with a proven track record of inspiring and developing talent to achieve organizational objectives
• Strong written and spoken English communication skills
• Willingness to work in 12.30pm - 9.30pm shift

What makes you stand out:

• Global languages: Spanish, French, Chinese
• Insurance certification from CII
• Post-Graduation/Certificate Courses in Insurance
• Any prior experience related to Quality Assurance

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Marsh (NYSE: MRSH) is a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over$27 billionand more than95,000colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow us on LinkedIn and X.

Marsh is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, caste, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one "anchor day" per week on which their full team will be together in person.

Marsh (NYSE: MRSH) is a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow us on LinkedIn and X.

Marsh is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, caste, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one "anchor day" per week on which their full team will be together in person.