Deputy Manager - Insurance Operations

Marsh; Mumbai; Hybrid; INR 1,500,000 - 2,100,000; Full time

Job summary

Marsh McLennan Agency in Mumbai is seeking a Deputy Manager - Insurance Operations to lead and uplift process capabilities within the service centre. The role requires coordinating with stakeholders, driving compliance, and delivering training solutions to improve efficiency.

You will work in a hybrid setup, collaborate across teams, and contribute to policy review, risk management, and operational excellence while aligning with Marsh US processes and regulatory requirements.

Qualifications

• 8+ years overall experience and 2+ years in leading team
• Preferred US insurance industry and process experience
• Strong attention to detail and proven experience in document comparison and policy verification
• Good understanding Property & Casualty Exp, Policy Checking / Review experience
• Excellent communication skills
• Good Facilitation skills
• Ideate and identify opportunities
• Willingness to work in both shifts: 5:30 am to 2:30 pm/6:30 am to 03:30 pm

Responsibilities

• Be an integral part of the team, play a key role in building and transitioning functional capability to the service centre, address any knowledge related queries, cement the learning gaps (if any) and conduct regular refreshers to check the retention levels of learnings provided
• Ensure adherence to monthly tests to evaluate colleagues at regular interval
• Identify best practices that are followed across the industry and tailor them as per our needs
• Supports the senior leaders in the development of core content and execution strategy for process efficiencies and strategic outcomes.
• Develop and identify problem areas in process and develop preventive measures
• Determines best method and channel to address various training needs.
• Ensure adherence to performance matrix
• Drive team performance and delivery quality results
• Maintain business SLA and quality needs of the process
• Ensure adherence of self and team to RTO expectation
• Highlight process challenges in a timely manner
• Maintain staffing and forecasting needs of process
• Identify opportunities of learning in process and tag preventive measures
• Analyze root cause of issue and form action plans.
• Ensure conflicts if any, are resolved

Skills

Leadership

Insurance policy review

Regulatory compliance

Communication skills

Facilitation skills

Job description

Company: Marsh McLennan Agency

Description:

We are seeking a talented individual to join our Insurance Operations team part of our risk, reinsurance and capital business at Marsh (Marsh Agency). This role will be based in Mumbai. This is a hybrid role that has a requirement of working at least three days a week in the office.

Deputy Manager - Insurance Operations (Grade D1)

We're seeking a Deputy Manager - Insurance Operations who is ready to work with complex & diverse insurance work. This person will be provided with Business Overview/Insights, Team dynamics & Operating Model, Roles & Responsibilities for each level, Expectations of various stakeholders to make you successful in this role. They must coordinate with key stakeholders across business and functions to determine development needs of various stakeholder groups, develops, and ensures training is crafted for the right audience at the right time, through the right channel, in a consistent and engaging format.

We will count on you to:

• Be an integral part of the team, play a key role in building and transitioning functional capability to the service centre, address any knowledge related queries, cement the learning gaps (if any) and conduct regular refreshers to check the retention levels of learnings provided
• Ensure adherence to monthly tests to evaluate colleagues at regular interval
• Identify best practices that are followed across the industry and tailor them as per our needs
• Supports the senior leaders in the development of core content and execution strategy for process efficiencies and strategic outcomes.
• Develop and identify problem areas in process and develop preventive measures
• Determines best method and channel to address various training needs.
• Ensure adherence to performance matrix
• Drive team performance and delivery quality results
• Maintain business SLA and quality needs of the process
• Ensure adherence of self and team to RTO expectation
• Highlight process challenges in a timely manner
• Maintain staffing and forecasting needs of process
• Identify opportunities of learning in process and tag preventive measures
• Analyze root cause of issue and form action plans.
• Ensure conflicts if any, are resolved

Compliance, Regulatory and Procedural Responsibilities:

Ensure that all statutory regulations and company procedures are followed to protect clients, colleagues and the business interest of the company
Appropriate usage of Marsh systems to monitor, record and retain information
Demonstrate clear understanding of regulatory requirements
Proactively ensures compliance with regulatory and risks framework
Adheres to policies, guidelines and operating procedures
Keeps own knowledge and expertise up to date and relevant
Identifies and evaluates risks appropriately. Recognizes how own actions impact on compliance

What you need to have:

• Overall experience of 8+ years & 2+ years of experience in leading team and people management
• Preferred - US insurance industry and process experience
• Strong attention to detail and proven experience in document comparison and policy verification.
• Good understanding Property & Casualty Exp, Policy Checking / Review experience, Capable of reviewing large volumes of policies, ranging from as few as 10 to over 1,000
• Excellent communication skills
• Good Facilitation skills
• Ideate and identify opportunities
• Willingness to work in both shifts: 5:30 am to 2:30 pm/6:30 am to 03:30 pm (will be discussed by manager in operations round)

What makes you stand out?

• Excellent Program Management skills
• Experience in designing development programs
• High expertise in facilitating development programs
• High attention to detail
• Being competent in one of the Marsh US processes
• Any Insurance related certification

Why join our team:

We help you be your best through professional development opportunities, interesting work and supportive leaders.
We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Marsh (NYSE: MRSH) is a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com , or follow us on LinkedIn and X.

Marsh is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, caste, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gen