Manager - Transactional Services (Reinsurance Claims)

Marsh; Mumbai; Hybrid; INR 2,000,000 - 3,600,000; Full time

Job summary

Marsh in Mumbai is seeking a Manager - Transactional Services (Individual Contributor) to lead operational excellence and governance within the reinsurance and capital business. You will oversee delivery, drive change management during migrations, and provide actionable dashboards and insights to leadership.

You will leverage deep knowledge of reinsurance broking, XOL, and treaty concepts while coaching teams and ensuring regulatory compliance. The role is hybrid with in-office requirements.

Qualifications

• Graduate in Commerce or equivalent.
• 10+ years in Reinsurance broking operations.
• Technical expertise in XOL, Claims, Facultative or Proportional treaty.
• Excellent communication and leadership skills.
• Proficient with MS Office applications (Excel, Word).
• Willingness to work 12-9 PM / 1-10 PM shift.

Responsibilities

• Lead operational delivery for the team/BU/entities assigned with governance and metrics.
• Provide dashboards and business insight through reports and trends.
• Manage migrations and oversee system/process changes with proactive issue resolution.
• Coach and develop team members, conducting monthly performance reviews and appraisals.
• Ensure compliance with internal and external regulations and risk controls.
• Engage with stakeholders and drive continuous improvement initiatives.

Skills

Excellent communication and leadership

MS Office proficiency

Reinsurance broking knowledge

Organizational & time-management

Shift readiness 12-9 PM / 1-10 PM

Education

Commerce degree preferred

Tools

MS Excel

MS Word

Job description

Transactional Services team, part of our reinsurance and capital business at Marsh. This role will be based in Mumbai. This is a hybrid role that has a requirement of working at least three days a week in the office.

Manager – Transactional Services (Individual Contributor)

We’re seeking a Manager - Transactional Services (Individual Contributor) who will manage operational excellence, Build/Maintain strong governance and lead the team to towards meeting goals. Opportunity to enhance your knowledge in Re-insurance broking domain as well as Leadership skills. Immense opportunity to lead Change Management initiatives as teams will be undergoing system/process migration. Leading operational delivery for the team/BU/entities assigned and provide dashboard and metrics to show trends, figures and business insight.

We will count on you to:

• Demonstrates strong knowledge of technical/functional insurance and reinsurance concepts, terms and contract clauses including Excess of Loss, Facultative & Proportional treaty.
• Demonstrates basic knowledge of market practices within technical domain areas
• Networks with external groups to increase own knowledge of the technical area.
• Responsible for operational issues within direct area of responsibility; maintain robust operational management discipline using reporting metrics, ensuring all colleagues are operating rigorously within all published procedures and professional standards.
• Ensure Compliance adherence to internal and external regulators guidelines
• Be actively involved in managing FMEA, Risk Register and all compliance related matters as per the defined timelines.
• Has good understanding of the concept of operational risk and how this is controlled within organization/department.
• Helps teams minimize E&O exposure.
• Manage migrations seamlessly – This includes system and/or work transfers by proactively identifying roadblocks, provide solutions and perfect execution
• Ensure team members are trained adequately and all training documents/records maintained within the team.
• Ensure leave policy as per business demands
• Adherence to the Engagement rhythm - Conduct monthly performance reviews and appraisals within agreed timelines
• Personally coaches and develops team members spending adequate time with them.
• Develop effective relationships with the stakeholders (internal and external) and participate and contribute in meetings
• Embed a continuous improvement culture by motivating & influencing teams to drive process improvement
• Participate in central projects and deliver as per the agreed objectives

What you need to have:

• Graduate (Commerce preferable)
• 10+ years of experience in Reinsurance broking in the operations area
• The position requires technical expertise in XOL, Claims, Facultative or Proportional Treaty business
• Excellent communication and leadership skills
• Organizational and time-management skills
• Knowledge of Reinsurance Broking business and the related terminologies.
• In-depth knowledge of performance metrics
• Ability to prioritize and handle multiple tasks/projects during peak volume periods
• Collaborative mindset across levels and teams
• Good command on MS Office applications (MS-Excel, MS-Word)
• Should be comfortable for 12-9 PM / 1-10 PM shift

What makes you stand out?

• Adaptable communicator, facilitator, influencer and problem solver
• Good relationship skills, Proven ability to work on own initiative as well as in a team
• Ability to multi-task and prioritize time effectively
• CII Certification
• Proven Reinsurance domain knowledge
• Excellent Team Management Skills

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Marsh (NYSE: MRSH) is a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow us on LinkedIn and X.

Marsh is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, caste, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one "anchor day" per week on which their full team will be together in person.

Marsh (NYSE: MRSH) is a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow us on LinkedIn and X.

Marsh is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, caste, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one "anchor day" per week on which their full team will be together in person.