Process Manager

Marsh; Mumbai; Hybrid; INR 1,200,000 - 2,400,000; Full time

Job summary

Marsh India Insurance Brokers Pvt Ltd in Mumbai is seeking a Process Manager to join the Times Square team in a hybrid role requiring three days in the office. The role focuses on operations excellence, process redesign, and automation opportunities to improve efficiency while maintaining controls.

You will prepare plans, track progress, create leadership dashboards, and coordinate cross-functional stakeholders to ensure on-time delivery of initiatives.

Qualifications

• 5–7 years’ experience in the insurance industry.
• Experience in operations or project management.
• Strong communication and stakeholder coordination skills.

Responsibilities

• Prepare project plans, timelines, trackers, and status updates.
• Monitor project progress and highlight milestones, risks and action items.
• Create dashboards and presentations for leadership reviews and governance meetings.
• Coordinate with internal stakeholders across departments for smooth execution.
• Follow up with stakeholders to track deliverables and timelines.
• Identify process improvement opportunities and support efficiency initiatives.
• Drive end-to-end operational projects from initiation to closure.
• Maintain project documentation and meeting records.
• Escalate critical issues timely and provide resolution support.

Skills

Project management methodologies

Communication

Stakeholder coordination

Tools

MS PowerPoint

MS Excel

Project tracking tools

Applications/Databases

SIT

UAT

Production deployments

Job description

We are seeking a talented individual to join our Mumbai -Times square team at Marsh India Insurance Brokers Pvt Ltd. This is a hybrid role that has a requirement of working at least three days a week in the office.

Designation: Process Manager

What can you expect:

Support the operations excellence program for helping redesign and reengineer processes, identifying automation opportunities, and improving efficiency while maintaining appropriate controls. The role requires strong communication, stakeholder coordination, and project tracking skills.

We will count on you to:

• Prepare project plans, timelines, trackers, and status updates.
• Monitor project progress and highlight key milestones, risks, dependencies, and action items.
• Create impactful presentations and dashboards for leadership reviews and governance meetings.
• Coordinate and collaborate with internal stakeholders across departments to ensure smooth project execution.
• Conduct regular follow-ups with stakeholders to track deliverables and ensure adherence to timelines.
• Identify process improvement opportunities and support operational efficiency initiatives.
• Drive and manage end-to-end operational projects from initiation to closure
• Maintain project documentation, meeting minutes, and communication records
• Ensure timely escalation of critical issues and provide resolution support

What you need to have:

Experience & Qualifications

• Proficiency in MS PowerPoint, Excel, and project tracking tools
• Knowledge of project management methodologies and reporting frameworks
• Experience with applications/databases and SIT, UAT, and production deployments

Eligibility

• Minimum 5-7 years’ experience in the insurance industry
• Proven experience in operations or project management

What makes you stand out

• Excellent communication and stakeholder management skills.
• Strong analytical, documentation, and problem-solving abilities.
• Ability to work independently
• Demonstrated ability to manage cross-functional collaboration in matrixed environments.

Why join our team

We help you be your best through professional development opportunities, interesting work and supportive leaders.

We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.

Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Marsh Risk is a business of Marsh (NYSE: MRSH), a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information about Marsh Risk, visit marsh.com, or follow us on LinkedIn and X.

Marsh is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, caste, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person

Marsh (NYSE: MRSH) is a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow us on LinkedIn and X.

Marsh is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, caste, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.