Manager - Project Support Administration Team

Lloyd's Register; Mumbai; On-site; INR 2,400,000 - 4,000,000; Full time

Job summary

Lloyd’s Register in Mumbai, India, is seeking a people-focused leader to head the project support hub. You will build capable teams, oversee project delivery, manage escalations and handovers, and collaborate with senior stakeholders to align initiatives with client needs.

This permanent, full-time role emphasizes KPI management, knowledge sharing, health and safety compliance, and continuous learning to drive efficient, measurable outcomes across global operations.

Qualifications

• Experience leading project support teams across multiple workstreams.
• Ability to manage KPIs and performance standards.
• Strong stakeholder engagement and clear communication.
• Commitment to risk, compliance, and safety procedures.

Responsibilities

• Manage and develop the project support hub team.
• Oversee project delivery to time, scope, quality.
• Coordinate escalations and handovers between teams.
• Build relationships with operational and senior stakeholders.
• Monitor and report on team KPIs and performance.
• Improve project support processes for efficiency.
• Oversee knowledge management and knowledge sharing.
• Promote continuous learning and accountability.
• Enhance client centricity by understanding customer needs.
• Ensure clear ownership handovers per RACI.
• Uphold integrity, compliance and health and safety.

Skills

Leadership

Stakeholder management

Project coordination

People management

Communication

Job description

What We’re Looking For

We’re looking for a people-focused leader with solid project support, stakeholder management and communication skills, who can build effective teams, support client-centric work and continuous improvement, manage performance against KPIs, promote knowledge sharing and learning, and ensure effective ownership handovers, professional integrity, compliance and health and safety.

Lloyd’s Register

Location: Mumbai, India

What We’re Looking For

We’re looking for a people-focused leader with solid project support, stakeholder management and communication skills, who can build effective teams, support client-centric work and continuous improvement, manage performance against KPIs, promote knowledge sharing and learning, and ensure effective ownership handovers, professional integrity, compliance and health and safety.

What We Offer You

The opportunity to work for an organization that has a clear sense of purpose, is values-based and helps colleagues to develop professionally and personally through our range of people development programmes.

Full-time permanent role

The role

• Manage and develop the project support hub team, building capability through recruitment, engagement, performance management and training.
• Oversee the coordination and delivery of projects, ensuring they are delivered on time, within scope and to required standards.
• Manage escalations and act as a key point of contact for specified operational teams, ensuring effective communication and project handovers.
• Build and maintain good relationships with operational and senior stakeholders.
• Establish, monitor and manage team KPIs, targets and performance standards.
• Continuously improve project support processes to boost efficiency and effectiveness.
• Oversee knowledge management, ensuring critical knowledge is built, maintained, shared and applied globally.
• Promote a culture of continuous learning, knowledge sharing, accountability and effective performance.
• Strengthen client centricity by identifying customer needs and helping create positive customer experiences.
• Ensure clear ownership handovers in line with RACI, avoiding gaps or duplication across teams.
• Uphold professional integrity, internal procedures, legislation and continuous professional development.
• Ensure compliance with health and safety requirements, including risk management, appropriate controls, training, resources, performance monitoring and corrective/preventative actions.

What You Bring

• Leadership and team management skills, along with the ability to expand team capacity and cultivate a productive workplace culture.
• Experience in project support, coordination or administration, particularly across multiple teams or workstreams.
• Effective stakeholder-management and communication skills, including the ability to work effectively with senior stakeholders.
• The ability to manage performance against KPIs, targets and established standards.
• A forward-thinking approach to improving processes and operational efficiency.
• Effective knowledge-management and knowledge-sharing capabilities.
• A client-centric approach, with a focus on understanding and responding to customer needs.
• The ability to establish clear accountability and manage effective handovers between teams using defined processes and RACI principles.
• A clear commitment to professional integrity, compliance and continuous professional development.
• An understanding of health and safety responsibilities, risk management and the importance of creating a safe working environment.

You Are Someone Who

• Is keen to take accountability and ownership for delivering customer needs
• Is able to self-manage and prioritize tasks towards meeting goals
• Is effective at solving problems, trouble-shooting and making timely decisions
• Is motivated and willing to take initiative
• Communicates in a structured way and has ability to present technical ideas in user-friendly language
• Displays a team spirit, particularly in a multicultural environment
• Responds positively to learning opportunities and is comfortable stepping out of own comfort zone