Manager - Project Support Administration Team

LRQA; Mumbai; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Lloyds Register in Mumbai, India is seeking a Manager for the Project Support Administration Team. The role leads a hub of project support, coordinating across multiple teams to deliver projects on time, within scope and to standards.

You will manage escalations, foster stakeholder relationships and drive continuous improvement. The position emphasizes integrity, compliance and CPD within a health and safety aware environment.

Qualifications

• Leadership and team management skills to grow the project support hub.
• Experience in project support and administration across multiple teams.
• Strong stakeholder-management and communication abilities with senior stakeholders.
• Ability to manage performance against KPIs and standards.
• Forward-thinking approach to improving processes and operational efficiency.
• Knowledge management and knowledge-sharing capabilities.
• Client-centric mindset focusing on customer needs and outcomes.
• Clear accountability and handovers using defined processes and RACI.

Responsibilities

• Manage and develop the project support hub team through recruitment, engagement, performance management and training.
• Oversee coordination and delivery of projects, ensuring on-time and within-scope results.
• Manage escalations and be a key contact for operational teams with effective handovers.
• Build and maintain relationships with operational and senior stakeholders.
• Establish, monitor and manage team KPIs, targets and performance standards.
• Continuously improve project support processes to boost efficiency and effectiveness.
• Oversee knowledge management to build and share critical knowledge globally.
• Promote culture of learning, knowledge sharing, accountability and performance.
• Strengthen client centricity by identifying customer needs and positive experiences.
• Ensure clear ownership handovers in line with RACI and prevent gaps or duplication.
• Uphold professional integrity, procedures, legislation and CPD.
• Ensure compliance with health and safety requirements, including risk management and training.

Skills

Leadership

Team management

Stakeholder management

Communication skills

KPI management

Process improvement

Knowledge management

Client-centric

RACI handovers

Compliance & safety

Job description

Job Summary

Manager - Project Support Administration Team

Lloyd s Register

Location: Mumbai, India

Position Category: Administration/Business Support

Position Type: Employee Regular

We're looking for a people-focused leader with solid project support, stakeholder management and communication skills, who can build effective teams, support client-centric work and continuous improvement, manage performance against KPIs, promote knowledge sharing and learning, and ensure effective ownership handovers, professional integrity, compliance and health and safety.

Responsibilities

• Manage and develop the project support hub team, building capability through recruitment, engagement, performance management and training.
• Oversee the coordination and delivery of projects, ensuring they are delivered on time, within scope and to required standards.
• Manage escalations and act as a key point of contact for specified operational teams, ensuring effective communication and project handovers.
• Build and maintain good relationships with operational and senior stakeholders.
• Establish, monitor and manage team KPIs, targets and performance standards.
• Continuously improve project support processes to boost efficiency and effectiveness.
• Oversee knowledge management, ensuring critical knowledge is built, maintained, shared and applied globally.
• Promote a culture of continuous learning, knowledge sharing, accountability and effective performance.
• Strengthen client centricity by identifying customer needs and helping create positive customer experiences.
• Ensure clear ownership handovers in line with RACI, avoiding gaps or duplication across teams.
• Uphold professional integrity, internal procedures, legislation and continuous professional development.
• Ensure compliance with health and safety requirements, including risk management, appropriate controls, training, resources, performance monitoring and corrective/preventative actions.

Requirements

• Leadership and team management skills, along with the ability to expand team capacity and cultivate a productive workplace culture.
• Experience in project support, coordination or administration, particularly across multiple teams or workstreams.
• Effective stakeholder-management and communication skills, including the ability to work effectively with senior stakeholders.
• The ability to manage performance against KPIs, targets and established standards.
• A forward-thinking approach to improving processes and operational efficiency.
• Effective knowledge-management and knowledge-sharing capabilities.
• A client-centric approach, with a focus on understanding and responding to customer needs.
• The ability to establish clear accountability and manage effective handovers between teams using defined processes and RACI principles.
• A clear commitment to professional integrity, compliance and continuous professional development.
• An understanding of health and safety responsibilities, risk management and the importance of creating a safe working environment.

Competencies

• Is keen to take accountability and ownership for delivering customer needs
• Is able to self-manage and prioritize tasks towards meeting goals
• Is effective at solving problems, trouble-shooting and making timely decisions
• Is motivated and willing to take initiative
• Communicates in a structured way and has ability to present technical ideas in user-friendly language
• Displays a team spirit, particularly in a multicultural environment
• Responds positively to learning opportunities and is comfortable stepping out of own comfort zone

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.