Manager- Process Mining

DHL Freight; Mumbai; On-site; INR 1,500,000 - 2,500,000; Full time

Job summary

DHL Freight in Mumbai is looking for a Manager- Data Analyst / BI Analyst / Process Mining Expert with over 5 years of experience. The candidate will leverage tools like Celonis, SQL, and various BI platforms to improve business processes and facilitate data storytelling.

This role involves collaboration with IT, Data, and Business stakeholders to identify process bottlenecks and opportunities for improvement. A Post Graduate degree in a related field is required, alongside strong analytical and communication skills.

Qualifications

• 5+ years of working experience as a Data Analyst or similar role.
• Solid understanding of statistical foundations.
• Excellent written and verbal communication skills.

Responsibilities

• Utilize Celonis for ETL tasks and analytics.
• Identify process bottlenecks and opportunities for improvement.
• Create and maintain process maps, dashboards, and reports.

Skills

Data Analysis

SQL

Business Intelligence tools

Process Mining tools

Data Storytelling

Requirements Gathering

Collaboration Tools

MS Office tools

Education

Post Graduate level Education (MS, MTech, MBA, MSc)

Tools

SQL/PQL

Celonis/ARIS/Signavio

Power BI/Tableau/Qlik

Jira/Confluence

Teams/SharePoint/OneNote

Job description

Job Title: Manager- Data Analyst / BI Analyst / Process Mining Expert

Required skillset:

• Strong expertise in Data Analysis, SQL and/or PQL
• Expertise in Business Intelligence or Process Mining tools
• Expertise in Celonis / ARIS / Signavio Process Mining or Power BI / Tableau / Qlik or, including analysis and cleansing of the source systems data, establishing ETL and creation of Data Visualisations
• Ability to perform Data Storytelling, i.e. to provide narrative explaining the visualized data to Business stakeholders.
• Solid understanding of Statistics foundations (e.g. key distributions, corelation vs. coincidence, outlier, percentile)
• Experience in Requirements Gathering, Analysis, and Documentation
• Excellent written and verbal communication skills (including facilitation of workshops (virtual and on-site)
• Proficiency in usage of Collaboration Tools (such as Teams, SharePoint, and OneNote) and MS Office tools (Excel, PowerPoint, Word)

Responsibilities:

• Utilize Celonis process mining tool to perform ETL tasks (i.e. back-end) and to build analytics (i.e. front-end) allowing to visualize processes executed by business.
• Collaboration with: IT, Data and Business stakeholders.
• Identify process bottlenecks, deviations, and opportunities for improvement through data analysis
• Conduct root cause analysis to understand the underlying issues affecting process performance
• Create and maintain process maps, dashboards, and reports to communicate findings and recommendations to stakeholders.

Skills / Qualifications:

• 5+ years of working experience – most preferably as a Data Analyst / BI Expert / Data Scientist / Process Mining Expert
• Experience in creating and updating dashboards in BI or Process Mining tools
• Expert in SQL (knowledge of PQL is a plus)
• Experience in Requirements Gathering
• Very good communication skills (including facilitation of workshops)
• Tools: SQL/PQL, Celonis/ARIS/Signavio Process Mining, Teams / SharePoint / OneNote, Jira / Confluence, MS Office (Excel, PowerPoint, Word)

Key Capabilities / Competencies

• 5+ years of working experience – most preferably as a Data Analyst / BI Expert / Data Scientist / Process Mining Expert
• Experience in creating and updating dashboards in BI or Process Mining tools
• Expert in SQL (knowledge of PQL is a plus)
• Experience in Requirements Gathering
• Very good communication skills (including facilitation of workshops)
• Tools: SQL/PQL, Celonis/ARIS/Signavio Process Mining, Teams / SharePoint / OneNote, Jira / Confluence, MS Office (Excel, PowerPoint, Word)

Expected years of experience: 5+ years

Expected Educational Qualifications: Post Graduate level Education (MS, MTech, MBA, MSc) preferably in IT