Manager – Operations – Purchase Protection – Insurance Scaling Theory Technologies

The Corporate Institute; Mumbai; On-site; INR 1,200,000 - 2,400,000; Full time

Job description

Role Overview:

As an Operations Manager for Purchase Protection, you will be at the helm of managing the end-to-end lifecycle of insurance-backed protection programs. Your day-to-day involves overseeing claims processing, auditing financial transactions, and ensuring seamless coordination between logistics partners, insurance underwriters, and internal product teams. By maintaining rigorous operational standards and optimizing the claims journey, you directly influence customer trust and retention. This role is pivotal in driving business outcomes by balancing risk mitigation with a superior user experience, ensuring that our protection products deliver on their promise during critical moments for our customers. Based in Mumbai, you will work in a high-impact environment that demands both analytical precision and strategic oversight.

Key Responsibilities:

• Manage the end-to-end claims lifecycle to ensure timely resolution and high customer satisfaction scores.
• Analyze financial data and claims trends to identify potential risks and implement preventive measures that protect company margins.
• Coordinate with logistics and insurance partners to streamline operational workflows and reduce turnaround times for service delivery.
• Monitor key performance indicators to provide actionable insights to senior leadership regarding program health and operational efficiency.
• Oversee internal audits and compliance checks to ensure all purchase protection activities align with regulatory standards and internal policies.

Required Skillset:

• Demonstrate deep expertise in insurance operations and financial analysis, with a proven ability to interpret complex data sets to drive decision-making.
• Exhibit strong proficiency in logistics management, ensuring that supply chain disruptions do not impact the delivery of protection services.
• Communicate effectively with cross-functional stakeholders, including external insurance partners and internal product teams, to foster collaborative relationships.
• Possess a proactive problem-solving mindset, capable of navigating high-pressure situations in a fast-paced, on-site Mumbai office environment.
• Hold a degree from a reputed institute, complemented by 4 – 8 years of professional experience in operations or financial services sectors.
• Adapt quickly to evolving business requirements and demonstrate the ability to manage multiple high-priority projects simultaneously.