Team lead - Sales

Hexaware Technologies Limited; Navi Mumbai; In loco; INR 800.000 - 1.200.000; Tempo pieno

Descrizione del lavoro

Hexaware Technologies Limited is hiring for a Team Lead/Sr Team Lead in the outbound sales process. The ideal candidate has over 3 years of experience, including at least 1 year as a team leader, with a strong background in the sales voice domain, preferably in insurance.

Key duties include driving team performance, providing ongoing feedback, coaching, and guiding career progression. The role requires independent work, minimal guidance, and the ability to handle change requests, across a 12X7,

Competenze

• 1+ years of experience as a team leader.
• 3+ years of experience in the sales voice domain.
• Strong people management and motivational skills.
• Ability to work with minimum guidance.
• Experience in the insurance industry.
• Graduate qualification required.

Mansioni

• Lead and motivate a team within the sales voice domain, ensuring targets are met or exceeded.
• Provide guidance and support to team members, fostering continuous improvement.
• Develop and implement strategies to drive team performance and monitor metrics.
• Facilitate career progression by coaching and identifying development needs.
• Handle change management requests promptly and follow through to ensure success.
• Work independently with minimal guidance and manage tasks effectively.
• Demonstrate self-motivation, initiative, and proactive problem-solving.
• Exhibit strong people management, conflict resolution, and team-building skills.
• Ensure team KRAs are understood and aligned with organizational goals.
• Collaborate with other departments to streamline processes and boost productivity.
• Stay updated on industry trends to maintain a competitive approach.

Conoscenze

Team Leadership

Outbound Sales

People Management

Insurance Domain

Formazione

Graduate degree

Descrizione del lavoro

Hexaware is hiring for Team lead - Outbound sales process

Role Summary

We are seeking an experienced Team Lead/Sr Team Lead with a strong background in the sales voice domain, preferably within insurance. The ideal candidate will have over 3 years of experience, including at least 1 year as a team leader. The role involves driving team performance, providing constant feedback, and guiding team members through career progression. The candidate must be able to manage work efficiently with minimal guidance and handle change management requests effectively.

Key Responsibilities:

• Lead and motivate a team within the sales voice domain, ensuring that the team meets and exceeds performance targets.
• Provide guidance and support to team members, fostering an environment of continuous improvement.
• Develop and implement effective strategies to drive team performance. Regularly monitor team metrics and provide constructive feedback to ensure goals are achieved.
• Facilitate career progression for team members by identifying development needs, offering coaching, and supporting their professional growth within the organization.
• Handle change management requests by raising them promptly and following through to ensure successful implementation across the team.
• Demonstrate the ability to work independently with minimal guidance, efficiently managing tasks and responsibilities to achieve team objectives.
• Exhibit strong self-motivation and initiative, actively seeking opportunities to enhance the team's performance and addressing challenges proactively.
• Possess excellent people management skills, including conflict resolution, team building, and fostering a positive and collaborative team culture.
• Ensure all team members are well-versed in their Key Result Areas (KRAs) and understand their roles and responsibilities within the team
• Collaborate effectively with other departments and stakeholders to streamline processes and enhance team productivity.
• Maintain up-to-date knowledge of industry trends and best practices to ensure the team remains competitive and innovative in its approach.

Eligibility Criteria/Job Requirement:

1+ years of experience as a team leader. 3+ years of overall experience in the sales voice domain. Strong people management and motivational skills. Ability to manage work efficiently with minimum guidance.

Experience in the insurance industry.

Graduate qualification.

Shifts timings

12X7 9 hours 6 days working

Week Off: Rotational Off