Senior Manager - Outbound Sales Operations

Hexaware Technologies; Navi Mumbai; On-site; INR 2,500,000 - 4,500,000; Full time

Job summary

Hexaware Technologies in Navi Mumbai seeks a Senior Manager to lead the sales voice process in the insurance domain. You will guide a high-performing telesales team, drive revenue through strategic planning, and ensure ongoing coaching and development.

The ideal candidate brings extensive outbound sales leadership, experience with dialer strategies, and a data-driven approach to optimize performance. Strong communication and collaboration with cross-functional teams are essential.

Qualifications

• 12+ years of overall telesales outbound experience in domestic region.
• At least 2 years in a manager role.
• Hands-on with dialer strategies.
• Proven track record of developing high-performing sales teams.
• Excellent communication, leadership and interpersonal skills.
• Strong analytical and data-driven decision making.

Responsibilities

• Provide strategic leadership and direction to the sales team, aligning with goals.
• Develop and implement sales strategies to drive revenue and targets.
• Conduct performance reviews and coaching.
• Identify skill gaps and coordinate training.
• Foster a positive team environment and open communication.
• Analyze sales data to identify trends and opportunities.
• Collaborate with cross-functional teams to align efforts.
• Ensure compliance with company policies and regulatory requirements.

Skills

Leadership

Communication

Interpersonal skills

Data-driven decisions

Problem solving

Education

Graduation

Tools

Dialer strategies

Job description

We are looking for a Senior Manager to manage sales voice process in the insurance domain. The ideal candidate will have a proven track record of successfully managing and developing high performing sales teams in a fast-paced environment.

Job Responsibilities:

• Provide strategic leadership and direction to the sales team, ensuring alignment with organizational goals and objectives.
• Develop and implement effective sales strategies, tactics, and action plans to drive revenue growth and achieve sales targets.
• Conduct regular performance reviews, provide constructive feedback, and develop personalized coaching and development plans for team members.
• Identify and address skill gaps within the team, facilitating training and development opportunities to enhance their capabilities.
• Foster a positive and collaborative team environment, promoting open communication, knowledge sharing, and continuous improvement.
• Analyze sales data and metrics to identify trends, opportunities, and areas for improvement, making data-driven decisions to optimize performance.
• Collaborate with cross-functional teams, such as marketing, product development, and customer service, to ensure seamless integration and alignment of efforts.
• Ensure compliance with company policies, procedures and regulatory requirements related to sales and customer interactions.

Criteria:

• Any Graduation
• Minimum 12 years of overall experience working in a telesales outbound sales process for domestic region with at least 2 years at a Manager level
• Hands-on experience with Dialer strategies
• Proven track record of successfully managing and developing high-performing sales teams in a fast-paced environment.
• Excellent communication, leadership, and interpersonal skills.
• Strong analytical and problem-solving abilities, with a data-driven approach to decision-making.