Manager Operations / Centre Head

Kangaroo Care Hospital; Karnataka; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Kangaroo Care Hospital is seeking an experienced operations leader in Karnataka to oversee the day-to-day and strategic functioning of hospital units, ensuring alignment with organizational objectives. The role emphasizes P&L responsibility, center-level management, and driving revenue through efficient operations and quality care.

The position requires coordinating with department heads, managing inventory, controlling capital and operating expenditures, and maintaining NABH quality standards

Responsibilities

• Responsible for P&L and smooth functioning of the Units in alignment with the strategy and objectives of the organization.
• Manage day to day operations of the Centers by coordinating with departmental heads.
• To manage conversion ratio from consultants, referrals and other departments to enhance revenue and value additions.
• Supporting the Marketing team in implementing marketing activities such as camps, doctors meets and events creating brand awareness and visibility.
• Responsible for controlling Capital Expenditures and Operational Expenditures.
• Ensure to have a strong control on outstanding/credit bills and discounts as per policy.
• Responsible for employee engagement and solving internal stakeholders problems proactively.
• Management and implementation of all people related processes.
• Taking care of the personnel requirements of the departments with regards to staff selection, development, deployment, absence management, disciplinary and grievance procedures.
• Engaging in Consultant management in coordination with Medical Directors.
• Recruiting Consultants depending upon clinical requirement and business opportunity.
• Ensure timely payouts to visiting consultants and external doctors.
• Analyzing the Customer Complaints and suggestions and ensuring remedial implementation.
• Review Customer feedback scores and takes corrective course of action to improve Customer experience.
• Participating in the complaints management process, resolving problems for patients and their relatives by actively dealing with problems as and when they occur.
• Ensuring NABH Quality standards are maintained and to oversee quality improvement initiatives.
• Ensuring that all audits/reviews of the departments are undertaken and address issues raised, if any.
• Ensuring right inventory levels are maintained at Hospital at any point of time.
• Looking after the services operations & maintenance of hospital building, components, including interior utilities, equipments and statute.
• Prepares monthly reports and shares it with key stakeholders.
• Develop and manage relationship with regulatory authorities and other external agencies.
• Looking after the services operations & maintenance of hospital building, components, including interior utilities, equipments and statute.
• Responsible for any other additional responsibilities assigned by the Management from time to time.

Job description

Role & responsibilities

Responsible for P&L and smooth functioning of the Units in alignment with the strategy and objectives of the organization.

• Manage day to day operations of the Centers by coordinating with departmental heads.
• To manage conversion ratio from consultants, referrals and other departments to enhance revenue and value additions.
• Supporting the Marketing team in implementing marketing activities such as camps, doctors meets and events creating brand awareness and visibility.
• Responsible for controlling Capital Expenditures and Operational Expenditures.
• Ensure to have a strong control on outstanding/credit bills and discounts as per policy.
• Responsible for employee engagement and solving internal stakeholders problems proactively.
• Management and implementation of all people related processes.
• Taking care of the personnel requirements of the departments with regards to staff selection, development, deployment, absence management, disciplinary and grievance procedures.
• Engaging in Consultant management in coordination with Medical Directors.
• Recruiting Consultants depending upon clinical requirement and business opportunity.
• Ensure timely payouts to visiting consultants and external doctors.
• Analyzing the Customer Complaints and suggestions and ensuring remedial implementation.
• Review Customer feedback scores and takes corrective course of action to improve Customer experience.
• Participating in the complaints management process, resolving problems for patients and their relatives by actively dealing with problems as and when they occur.
• Ensuring NABH Quality standards are maintained and to oversee quality improvement initiatives.
• Ensuring that all audits/reviews of the departments are undertaken and address issues raised, if any.
• Ensuring right inventory levels are maintained at Hospital at any point of time.
• Looking after the services operations & maintenance of hospital building, components, including interior utilities, equipments and statute.
• Prepares monthly reports and shares it with key stakeholders.
• Develop and manage relationship with regulatory authorities and other external agencies.
• Looking after the services operations & maintenance of hospital building, components, including interior utilities, equipments and statute.
• Responsible for any other additional responsibilities assigned by the Management from time to time.

Preferred candidate profile