Manager - Liability Operations| Chennai

CSB Bank; Chennai; On-site; INR 450,000 - 650,000; Full time

Job summary

CSB Bank is seeking experienced professionals for onboarding and processing customer instructions in Chennai. The role emphasizes strict adherence to KYC/AML norms, managing high volumes, and ensuring data quality and timely SLA delivery.

Responsibilities include resolving customer complaints within TAT, conducting RCA for non-recurrence, and supporting clean-up operations to ensure accurate data entry. 5–10 years of relevant experience preferred.

Qualifications

• Qualification: Graduate / Post Graduate
• Experience: 5 to 10 years

Responsibilities

• Execution with full understanding on KYC / AML / Negative list guidelines.
• Managing volumes to ensure higher productivity and control on process and compliance adherence.
• Customer deliverables met as per SLA; review and improve in customer delivery.
• Resolution of all customer complaints within TAT and RCA for non-recurrence; vendor review for optimum productivity.
• Review and support on clean-up operations to ensure good data gets into system; all judgmental activity at CPC.

Skills

KYC compliance

Education

Graduate / Post Graduate

Job description

Onboarding of Customers & processing all Customer Instructions

Responsibilities

• Execution with full understanding on KYC / AML / Negative list guidelines. Managing Volumes to ensure higher productivity, Control on process and compliance adherence.
• Customer deliverables are met as per SLA. Review and show consistent improvement in customer delivery.
• Resolution of all customer complaints within TAT and doing RCA for non-recurrence. Review vendor for optimum productivity. Filing of regularly returns / MIS on time. Improvement in TAT, FTR will be key achievement.
• Job additionally involves review and support on clean-up operations and ensure prospective good data gets into system. All judgmental activity is done at CPC with thorough knowledge.

Qualifications

Qualification: Graduate / Post Graduate

Experience: 5 to 10 years

Job Info

• Job Identification 1115067
• Posting Date 12/24/2025, 12:00 AM
• Locations 8th Floor, Ispahani Centre, Uthamar Gandhi Road,, Chennai, Tamil Nadu, 600034, IN