Manager-Learning Services

Cognizant; Dadri; Hybrid; INR 1,200,000 - 2,400,000; Full time

Job summary

Cognizant is seeking a Manager in Learning Services to oversee design and implementation of training programs that enhance employee skills. The role requires managing resources, ensuring quality learning materials, and collaborating with various departments in a hybrid work model with night shifts.

The candidate will lead trainer teams, evaluate program effectiveness, and coordinate with external vendors to source resources. Strong insurance domain knowledge helps tailor content.

Qualifications

• 8+ years of experience in learning services or related field.
• Experience managing learning programs in hybrid environments.
• Ability to lead a team of trainers and work night shifts.
• Strong communication and vendor management skills.
• Knowledge of Auto Claims and Property & Casualty Insurance.
• Proficiency in MS Office applications.
• Ability to measure training effectiveness and implement improvements.
• Collaborate with cross-functional teams.

Responsibilities

• Lead design and execution of learning programs aligned with objectives.
• Oversee development of engaging training materials.
• Collaborate with department heads to identify needs.
• Manage a team of trainers and ensure high-quality delivery.
• Evaluate program effectiveness using feedback and metrics.
• Integrate MS Office tools in training modules.
• Coordinate with external vendors for resources.
• Implement innovative learning technologies for remote/hybrid sessions.
• Monitor industry trends in Auto Claims and P&C Insurance.
• Provide regular reports on training outcomes to senior management.
• Develop strategies to increase employee engagement.
• Ensure compliance with company policies.
• Foster a culture of continuous learning.

Skills

MS Office

Auto Claims

Property & Casualty Insurance

Communication

Hybrid work

Night shifts

Organization

Training evaluation

Vendor management

Cross-functional collaboration

Innovative thinking

Learning culture development

Job description

Job Summary

As a Manager in Learning Services you will oversee the development and implementation of training programs that enhance employee skills and knowledge. You will collaborate with various departments to ensure alignment with organizational goals. Your role will involve managing resources efficiently and ensuring the quality of learning materials. This position requires a hybrid work model with night shifts.

Responsibilities

• Lead the design and execution of comprehensive learning programs that align with company objectives and enhance employee capabilities.

• Oversee the development of training materials ensuring they are engaging and effective in delivering key concepts.

• Collaborate with department heads to identify training needs and tailor programs to meet specific requirements.

• Manage a team of trainers providing guidance and support to ensure high-quality delivery of learning services.

• Evaluate the effectiveness of training programs through feedback and performance metrics making necessary adjustments for improvement.

• Ensure the integration of MS Office tools in training modules to enhance productivity and efficiency.

• Coordinate with external vendors to source additional learning resources and materials when necessary.

• Implement innovative learning technologies to facilitate remote and hybrid training sessions.

• Monitor industry trends in Auto Claims and Property & Casualty Insurance to incorporate relevant content into training programs.

• Provide regular reports on training outcomes and employee progress to senior management.

• Develop strategies to increase employee engagement and participation in learning initiatives.

• Ensure compliance with company policies and standards in all training activities.

• Foster a culture of continuous learning and development within the organization.

Qualifications

• Demonstrate proficiency in MS Office applications to create and manage training content effectively.

• Possess strong knowledge of Auto Claims and Property & Casualty Insurance to tailor training programs accordingly.

• Exhibit excellent communication skills to convey complex information clearly and concisely.

• Have a proven track record of managing learning services in a hybrid work environment.

• Show ability to work night shifts and adapt to changing schedules.

• Display strong organizational skills to manage multiple projects simultaneously.

• Demonstrate experience in evaluating training effectiveness and implementing improvements.

• Possess a minimum of 8 years of experience in learning services or a related field.

• Have a maximum of 10 years of experience ensuring a balance of expertise and adaptability.

• Show capability to collaborate with cross-functional teams to achieve training goals.

• Exhibit innovative thinking to incorporate new learning technologies and methods.

• Demonstrate commitment to fostering a positive learning environment for all employees.

• Have experience in managing vendor relationships to enhance training resources.

Certifications Required

Certified Professional in Learning and Performance (CPLP) Microsoft Office Specialist (MOS)

Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.