Manager- Key Accounts (Inside Sales)

Delhivery; Chandigarh; On-site; INR 1,500,000 - 2,100,000; Full time

Job summary

Delhivery in India is seeking an experienced Manager, Key Accounts (Inside Sales) to lead a high-performing team of 30 associates and drive revenue growth, customer retention, and end-to-end account management.

The role requires expertise in Inside Sales, Key Account Management, and customer retention, with a proven track record of achieving aggressive targets. You will coach a large sales team and collaborate with cross-functional teams to optimize the customer journey and platform performance.

Qualifications

• 5+ years of overall experience in Inside Sales/Account Management/Key Account Management with focus on customer retention.
• Proven track record of achieving revenue targets and growth.
• Experience coaching and developing large sales teams.

Responsibilities

• Lead and motivate a team of 30 Inside Sales/Key Account associates.
• Own revenue, sales, growth, retention, and productivity targets.
• Develop strategies for account growth, upselling, cross-selling, and retention.
• Drive performance across the sales lifecycle and improve conversion at each stage.
• Analyze KPIs and implement coaching and training to close gaps.
• Collaborate with Operations, Customer Success, Marketing, and Product to enhance customer experience.
• Build forecasting mechanisms and track pipeline, revenue, and growth.
• Foster a performance-oriented culture focused on retention and revenue.
• Capture voice of the customer to drive product/experience improvements.

Skills

Inside Sales

Account Management

Key Account Management

Customer Retention

Team Leadership

Job description

About the Role

We are looking for an experienced and target-driven Manager Key Accounts (Inside Sales) to lead a high-performing team of 30 associates and drive revenue growth, customer retention, and own end-to-end account management

The ideal candidate will have strong experience in Inside Sales, Key Account Management, Customer Retention, and Account Management, with a proven track record of achieving challenging business and growth targets. You should have a strong understanding of the sales funnel and complete sales lifecycle, along with the ability to coach and develop large sales teams that become trusted advisors for our client partners.

Key Responsibilities

• Lead, manage, and motivate a team of 30 Inside Sales/Key Account associates.
• Own and deliver revenue, sales, growth, retention, and productivity targets for the team.
• Develop and execute strategies to drive account growth, upselling, cross-selling, and customer retention - own the sales retention funnel to drive SoW gain and increase order frequency
• Drive performance across the entire sales lifecycle and identify opportunities to improve conversion at each stage.
• Analyze sales metrics, team productivity, revenue performance, conversion ratios, retention, and other key KPIs. Identify performance gaps and implement structured sales training, coaching, and improvement plans.
• Conduct regular performance reviews, coaching sessions, and team huddles to improve individual and team performance.
• Work closely with cross-functional teams such as Operations, Customer Success, Marketing, and Product to improve customer experience and business outcomes.
• Build forecasting mechanisms and ensure accurate tracking of pipeline, revenue, and growth targets.
• Establish a strong performance-oriented culture focused on customer retention, revenue growth, productivity, and conversion.
• Have a pulse on the voice of the customer that could help build critical product/experience improvements to build client stickiness on the platform

What We're Looking For

• 5+ years of overall experience, with significant experience in Inside Sales / Account Management / Key Account Management / Customer Retention.
• Prior experience managing a large sales team of 30+ members is highly preferred.
• Proven experience of managing and delivering revenue and growth targets.
• Strong understanding of the inside sales process, sales funnel, and end-to-end sales lifecycle.
• Demonstrated experience in customer retention, account growth, upselling, and cross-selling.
• Strong analytical and data-driven approach to sales and team management.
• Excellent people-management, coaching, and communication skills.
• Ability to work in a high-pressure, target-driven environment.
• Strong understanding of sales metrics such as conversion rate, revenue per associate, productivity, pipeline, retention, churn, and achievement against target.
• Strong stakeholder management and problem-solving abilities.