Manager Key Account Manager Business Development

Suzlon Group; Jaipur; On-site; INR 500,000 - 700,000; Full time

Job summary

Suzlon Group in Jaipur seeks a Customer Relations & O&M Coordinator to ensure top-tier service delivery for key clients. You will manage customer issues, coordinate with internal teams, and drive timely completion of O&M agreements, invoicing, and contract management.

You will conduct site visits, train customers on CRM portals, and communicate updates on policies and generation data. Strong communication and organizational skills are essential for success in this role.

Qualifications

• Excellent communication and customer service skills.
• Problem-solving abilities and attention to detail.
• Knowledge of O&M processes and/or energy systems preferred.
• Experience with CRM systems, invoicing, and contract management.

Responsibilities

• Resolve customer issues and coordinate with internal teams for timely solutions.
• Lead customer meetings to address grievances and provide performance updates.
• Conduct regular site visits to monitor service quality and build relationships.
• Respond promptly to customer requests and inquiries.
• Communicate updates on policies, generation data, and service stoppages.
• Ensure timely execution and renewal of O&M agreements before expiration.
• Issue invoices to customers and follow up on payments to ensure timely collection.
• Collect and manage required statutory documents from customers (e.g., TDS and WCT certificates).
• Educate customers on using CRM portals for service management and support.

Skills

Communication

Customer service

Problem solving

O&M processes

Energy systems

CRM systems

Invoicing

Contract management

Attention to detail

Job description

Key Responsibilities:

1.Customer Satisfaction:

• Resolve customer issues and coordinate with internal teams for timely solutions.
• Lead customer meetings to address grievances and provide performance updates.
• Conduct regular site visits to monitor service quality and build relationships.

2.Communication:

• Respond promptly to customer requests and inquiries.
• Communicate key updates on policies, generation data, and any service stoppages.

3.O&M Agreement Execution:

• Ensure timely execution and renewal of O&M agreements before expiration.

4.Payment Collection:

• Issue invoices to customers and follow up on payments to ensure timely collection.

5.Statutory Certificates:

• Collect and manage required statutory documents (e.g., TDS and WCT certificates) from customers.

6.Customer Training:

• Educate customers on using CRM portals for service management and support.

Skills & Qualifications:

• Strong communication, customer service, and problem-solving skills.
• Knowledge of O&M processes and/or energy systems (preferred).
• Experience with CRM systems, invoicing, and contract management.
• Strong organizational skills and attention to detail.