Manager- IT INFRA

Dodla Dairy Ltd; Hyderabad; On-site; INR 800,000 - 1,200,000; Full time

Job summary

A leading dairy company in Hyderabad is seeking an IT Manager to oversee its entire IT infrastructure, ensuring effective management of both human resources and technical operations. The ideal candidate will have significant experience in IT infrastructure administration, project execution, and compliance. Responsibilities include managing helpdesk operations, resolving escalated issues, and serving as the primary contact for IT-related matters in the organization.

Qualifications

• Experience in IT infrastructure administration including server and network management.
• Capability in overseeing IT human resources and team operations.
• Knowledge of IT policies and information security standards.

Responsibilities

• Manage complete IT infrastructure administration.
• Support head in IT human resources management.
• Oversee helpdesk performance as per SLAs.
• Resolve escalated issues.
• Execute all IT projects and compliance standards.

Skills

IT Infrastructure Management

Team Operations Management

Performance Monitoring

Project Execution

Technical Troubleshooting

Education

Bachelor's degree in IT or related field

Job description

1. Responsible for taking care of complete IT Infrastructure Administration which includes but not limited to :

• ICM of Server Infrastructure (Hardware & Software)
• ICM of Network Infrastructure
• ISPs Management
• Vendors Management
• IT Asset & Information Security Management as per ISO 27001:2013 standard
• Users/Customers Management
• IT and Information Security Policies & Procedures implementation
• Budgeting, Documentation & Reporting
• Any other item as specified by the Head within the scope of IT Services and as per requirement of Organisation’s IT needs

2. Supports Head and oversee IT human resources management both at Corporate & Regions, viz.,

• Team Operations Management
• Performance Monitoring & Evaluation
• Recruitments & Trainings

3. Responsible for Helpdesk performance as per SLAs4

4. Resolve issues escalated by Sr.Executive - IT at Corporate Office

5. Instrumental & key player in execution of all IT Projects and Standards Compliances

6. Responsible for all IT regulatory and statutory compliances

7. Acts as 2nd Point of Contact (POC) for Management and 1st POC for Head for all IT Infrastructure related matters

8. Acts as bridge between Head and IT Team for smooth communication and functioning of all IT related activities

9. Acts as primary technical POC for Head and IT Team for all Operational issues and also IT POC for all other departments

10. Acts as POC for all Regions / Plants for any technical issues

11. Acts as Auditee in all internal & external audits

12. Responsible for performing preventive maintenance at server, network devices & desktop levels.

13. Responsible for taking up any R&D activity as directed by and discretion of Head

14. Assumes Roles & Responsibilities of Head, in his absence, subject to discretion of the Management.

15. Reports to Head - IT