Manager – IT

Plan India; New Delhi; Sur place; INR 1 200 000 - 1 900 000; Plein temps

Avantages offerts par ce poste

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Résumé du poste

Plan India, New Delhi, invites applications for the role of Manager – IT. The incumbent will lead the technology ecosystem to support program delivery, operational effectiveness, and data-driven decision-making across HQ and state offices.

The role emphasizes secure, scalable systems, collaboration, and responsible AI usage in a multi-location development environment. The candidate should hold a Master’s degree in IT or related fields with 7–10 years of experience, including exposure to

Qualifications

• Master’s degree in Information Technology, Computer Applications, Computer Science, or related field.
• 7–10 years of relevant experience.
• Experience in multi-location IT environments preferred; experience in development/non-profit sector is an advantage.
• Strong coordination, organization, and interpersonal skills; ability to manage multiple tasks with accuracy and timeliness.

Responsabilités

• Lead and strengthen the organization’s technology ecosystem to support program delivery and operational effectiveness.
• Ensure secure, scalable IT systems across Headquarters and State Offices.
• Oversee IT infrastructure, lifecycle management, and vendor contracts; optimize costs.
• Manage Microsoft 365, SharePoint, Teams, ERP/SAP modules, and other enterprise apps.
• Support digital transformation, AI adoption, and data protection initiatives.
• Plan IT policies, SOPs, disaster recovery, and compliance with audits.

Description du poste

Job Title: Manager – IT
Department: HROD & Operations
Reporting to: Senior Manager Operations
Location: New Delhi
Duration: Three years

Level Of Contact With Children: 2 (Sporadic contact with children/youth) The position holder shall be responsible to adhere & work within the ambit of Plan India’s Safeguarding Policy & Gender Equality Policy.

ABOUT PLAN INDIA

Plan International (India Chapter), also referred to as Plan India, is an Indian registered not-for-profit organization that is constantly striving to advance welfare and development for children and equality for all girls and women in India. Through its grassroots social development work, Plan India seeks to create lasting impact in the lives of poor and vulnerable children, their families and communities, by gender transformative child-centered community development.

Since 1996, Plan India has improved the lives of millions of children and young people by enabling them to access and benefit from the safety nets and schemes of the government for child protection, quality education and healthcare services, healthy environment, livelihood opportunities and participation in community development. To know more about Plan India, visit www.planindia.org

Role Purpose:

The IT Manager will lead and strengthen the organization’s technology ecosystem to support program delivery, operational effectiveness, and data and new technology-driven decision-making across Headquarters and State Offices.

The role will ensure secure, scalable, and inclusive technology systems that enable program teams, improve collaboration, safeguard data, and enhance organizational impact in a multi-location development environment.

Key Responsibilities:

1. Technology for Development Enablement

• Align IT systems with programmatic and operational needs.
• Support digital tools for program monitoring, reporting, and beneficiary data management.
• Enable technology-driven efficiencies across HR, Finance, and Program teams.
• Identify opportunities where emerging technologies (including AI) can strengthen organizational effectiveness.
• Ensure stable and secure IT infrastructure across HO and State Offices.
• Oversee lifecycle management of hardware, software, and digital platforms.
• Strengthen remote connectivity and collaboration capabilities.

3. Cybersecurity & Data Protection

• Safeguard sensitive program and beneficiary data.
• Implement secure access, backup, and disaster recovery mechanisms.
• Promote safe digital practices across teams.
• Conduct periodic VAPT to check system vulnerability and devise mechanisms to keep it safe from external or internal risks.
• Support adoption of MIS, HRIS, finance systems, and cloud-based tools.
• Explore and guide the responsible use of AI-enabled tools to enhance productivity and decision-making.
• Drive process automation where feasible.
• Work with Admin and Procurement teams to prepare IT specifications, review quotations, evaluate vendors, and support procurement decisions.
• Manage IT AMC contracts, service-level agreements, and vendor performance.
• Maintain updated inventory of IT equipment and licenses.
• Manage IT vendors and service providers.
• Ensure cost-effective procurement and AMC management.
• Optimize utilization of IT resources

6. Applications, Platforms & Digital Tools

• Manage Microsoft 365, email services, SharePoint, Teams, ERP/SAP modules, and other enterprise applications.
• Support rollout of new systems, upgrades, and digital transformation initiatives.
• Coordinate with global IT teams where required.

7. State Office IT Support

• Plan and roll out the full compliance to Digital Personal Data Protection act.
• Provide remote and periodic onsite support to state offices.
• Ensure compliance with organizational IT standards across locations.
• Guide state teams in IT procurement, setup, and troubleshooting.

8. Policies, Compliance & Documentation

• Maintain and update IT policies, SOPs, disaster recovery plans, and cybersecurity guidelines.
• Ensure compliance with audit requirements and maintain all technical documentation.
• Lead capacity‑building initiatives for staff on digital tools and IT practices.

9. Service Delivery & Capacity Building

• Strengthen IT helpdesk support.
• Build staff awareness on digital tools and cyber safety.
• Promote inclusive digital usage across teams.

10. Governance & Compliance

• Develop IT policies and SOPs.
• Ensure audit readiness and documentation.
• Maintain IT asset registers and system inventories.

11. Other Responsibilties

• Any other responsibilities assigned by the supervisor.

EDUCATION AND EXPERIENCE

• Master’s degree in Information Technology, Computer Applications, Computer Science, or related field
• 7–10 years of relevant experience
• Experience in multi-location IT environments preferredExperience in development / non-profit sector is an advantage
• Strong coordination, organization, and interpersonal skills
• Ability to manage multiple operational tasks with accuracy and timeliness

Core Competencies

• IT Infrastructure & Systems Management
• Cybersecurity & Data Governance
• Digital Transformation in Development Context
• Knowledge of AI Tools & Responsible AI Use
• MIS / HRIS / Program Systems Support
• Stakeholder Collaboration
• Problem-solving & Process Orientation
• Change Management
• Multi-location IT Coordination

COMPENSATION & EMPLOYMENT

Plan is an equal opportunity employer and qualified women candidates are encouraged to apply. Our policies and procedures reflect our commitment to child rights and child protection.

Last date of application is 02 nd Nov 2026 Given the volume of applications received, only shortlisted candidates will be contacted.