Assistant Manager – Backend Operations

Plan India; New Delhi; On-site; INR 1,200,000 - 2,100,000; Full time

Job summary

Plan International (India Chapter), also referred to as Plan India, invites applications for a strategic Backend Operations role supporting Individual Fundraising. You will oversee donor data, financial reconciliation, CRM integrations, reporting, and vendor management to ensure compliance and efficiency.

Leading a team, you will drive process improvements, budget tracking, and MIS dashboards, coordinating with Finance, Fundraising, IT, and external partners to strengthen donor experience and

Qualifications

• Bachelor’s degree in Business Administration, Commerce, Finance, or a related discipline.
• 5–7 years of experience in backend operations, donor management, fundraising operations, finance coordination, or MIS.
• Experience working with SAP, CRM systems, and MS Excel (Advanced).
• Strong analytical and reporting skills.
• Excellent stakeholder management and communication skills.
• Experience in vendor management and payment processing.

Responsibilities

• Lead and oversee backend operations for Individual Fundraising.
• Ensure timely and accurate processing of donations received through multiple channels.
• Monitor donor database accuracy and maintain data integrity.
• Ensure timely generation of receipts and donor acknowledgements.
• Oversee reconciliation of donations with the Finance team.
• Monitor ECS, NACH, payment gateway, CMS, and bank transactions.
• Manage relationships with fundraising vendors and service providers.
• Create and monitor Purchase Orders (POs) in SAP.
• Ensure timely processing of vendor payments and invoice verification.
• Monitor budget utilization and prepare monthly budget variance reports.
• Ensure timely renewal of vendor agreements and service contracts.
• Coordinate with payment gateway partners and banking institutions.
• Coordinate with CRM vendors for enhancements, bug resolution, and system upgrades.
• Monitor CRM performance and recommend process improvements.
• Ensure seamless integration between fundraising systems and finance processes.
• Support implementation of new technologies to improve operational efficiency.
• Prepare monthly, quarterly, and annual MIS reports for management.
• Develop dashboards and analytical reports for fundraising performance.
• Present operational insights and recommendations to senior management.
• Generate donor analytics to support fundraising strategy.
• Guide and support Backend Operations Executives/Officers.
• Allocate work and monitor performance against timelines.
• Provide training and mentoring to team members.
• Ensure adherence to SOPs and quality standards.
• Coordinate with Finance, Fundraising, IT, CRM, Vendors, Banks, and other stakeholders.
• Resolve operational escalations within agreed timelines.
• Support internal and external audits by maintaining required documentation.
• Identify opportunities for automation and process optimization.
• Develop and implement SOPs for backend operations.
• Ensure compliance with organizational policies and statutory requirements.
• Maintain audit-ready documentation and operational records.
• Perform data analysis to identify donor trends, campaign performance, donor retention, and operational insights for decision-making.
• Prepare analytical reports and dashboards to support fundraising strategies and management reviews.
• Manage WhatsApp Business as an official donor communication channel, including campaign coordination, donor engagement, broadcast messaging, and template management.
• Coordinate with the CRM and IT teams to ensure seamless integration of WhatsApp Business with donor management systems and resolve operational issues.
• Budget monitoring and forecasting.
• Inventory management of fundraising materials.
• Support fundraising campaigns through backend operational support.
• Prepare presentations for leadership reviews.
• Undertake additional responsibilities assigned by management.

Skills

Stakeholder management

Data analytics

Leadership & team management

Strong communication

Problem solving

Education

Bachelor’s degree in Business Administration, Commerce, Finance, or related field

Tools

SAP

CRM systems

MS Excel (Advanced)

Job description

Level Of Contact With Children: 3 (None or rare contact)

Plan International (India Chapter), also referred to as Plan India, is an Indian registered not-for-profit organisation that is constantly striving to advance welfare and development for children and equality for all girls and women in India. Through its grassroots social development work, Plan India seeks to create lasting impact in the lives of poor and vulnerable children, their families and communities, by gender transformative, child-centered community development.

Since 1996, Plan India has improved the lives of millions of children and young people by enabling them to access and benefit from the safety nets and schemes of the government for child protection, quality education and healthcare services, healthy environment, livelihood opportunities and participation in community development. To know more about Plan India, visit www.planindia.org

SUMMARY OF THE OVERALL JOB

The Assistant Manager – Backend Operations will be responsible for managing backend operations for Individual Fundraising, ensuring efficient donor data management, financial reconciliation, vendor management, payment processing, CRM administration, and operational excellence. The role will also drive process improvements, ensure compliance, prepare management reports, coordinate with internal and external stakeholders, and provide guidance to the backend operations team to achieve departmental objectives

KEY FUNCTIONS / RESPONSIBILITIES

1. Backend Operations & Donor Management

• Lead and oversee end-to-end backend operations for Individual Fundraising.
• Ensure timely and accurate processing of donations received through multiple channels.
• Monitor donor database accuracy and maintain data integrity.
• Ensure timely generation of receipts and donor acknowledgements.
• Oversee reconciliation of donations with the Finance team.
• Monitor ECS, NACH, payment gateway, CMS, and bank transactions.
• Manage relationships with fundraising vendors and service providers.
• Create and monitor Purchase Orders (POs) in SAP.
• Ensure timely processing of vendor payments and invoice verification.
• Monitor budget utilization and prepare monthly budget variance reports.
• Ensure timely renewal of vendor agreements and service contracts.
• Coordinate with payment gateway partners and banking institutions.

3. CRM & System Management

• Coordinate with CRM vendors for enhancements, bug resolution, and system upgrades.
• Monitor CRM performance and recommend process improvements.
• Ensure seamless integration between fundraising systems and finance processes.
• Support implementation of new technologies to improve operational efficiency.

4. Reporting & MIS

• Prepare monthly, quarterly, and annual MIS reports for management.
• Develop dashboards and analytical reports for fundraising performance.
• Present operational insights and recommendations to senior management.
• Generate donor analytics to support fundraising strategy.

5. Team Management

• Guide and support Backend Operations Executives/Officers.
• Allocate work and monitor performance against timelines.
• Provide training and mentoring to team members.
• Ensure adherence to SOPs and quality standards.

6. Stakeholder Coordination

• Coordinate with Finance, Fundraising, IT, CRM, Vendors, Banks, and other stakeholders.
• Resolve operational escalations within agreed timelines.
• Support internal and external audits by maintaining required documentation.

7. Process Improvement & Compliance

• Identify opportunities for automation and process optimization.
• Develop and implement SOPs for backend operations.
• Ensure compliance with organizational policies and statutory requirements.
• Maintain audit-ready documentation and operational records.

8. Backend Operations & Donor Management

• Perform data analysis to identify donor trends, campaign performance, donor retention, and operational insights for decision-making.
• Prepare analytical reports and dashboards to support fundraising strategies and management reviews.

9. CRM & System Management

• Manage WhatsApp Business as an official donor communication channel, including campaign coordination, donor engagement, broadcast messaging, and template management.
• Coordinate with the CRM and IT teams to ensure seamless integration of WhatsApp Business with donor management systems and resolve operational issues.

Other Responsibilities

• Budget monitoring and forecasting.
• Inventory management of fundraising materials.
• Support fundraising campaigns through backend operational support.
• Prepare presentations for leadership reviews.
• Undertake additional responsibilities assigned by management.

ELIGIBILITY (EDUCATION AND EXPERIENCE)

• Bachelor’s degree in Business Administration, Commerce, Finance, or a related discipline.
• 5–7 years of experience in backend operations, donor management, fundraising operations, finance coordination, or MIS.
• Experience working with SAP, CRM systems, and MS Excel (Advanced).
• Strong analytical and reporting skills.
• Excellent stakeholder management and communication skills.
• Experience in vendor management and payment processing.
• Ability to manage multiple priorities and lead operational improvements.
• Experience in supervising or mentoring team members will be an added advantage.
• Leadership & Team Management
• Stakeholder Management
• Process Improvement
• Budget & Financial Management
• Data Analytics & MIS
• SAP & CRM Administration
• Problem Solving
• Communication & Coordination
• Attention to Detail

COMPENSATION & EMPLOYMENT

Plan is an equal opportunity employer and qualified women candidates are encouraged to apply. Our policies and procedures reflect our commitment to child rights and child protection.