Manager - Insurance Advisory (Life & Health)
Job Description
Manager– Insurance Advisory (Life & Health)
Company: Upstox
Function: Insurance –Virtual Relationship Manager (VRM) Sales
Team: In-house VRM teamacross Life and Health Insurance
Experience: 7+ years ininsurance sales, including 3+ years leading tele or digital-assisted advisoryteams
Type: Full-time
AboutUpstox
At Upstox, we're building thefuture of investing — simple, powerful, and for everyone. We're one of India'sfastest-growing fintech platforms, backed by the best in the business,including Mr. Ratan Tata and Tiger Global, and on a mission to make wealthcreation accessible to every Indian. From first-time investors to seasonedtraders, millions trust us to power their financial journeys. We're not justmoving fast — we're moving with purpose. If you thrive in a high-energy,high-impact environment, you're in the right place.
The Role
You will own Upstox's in-houseadvisory sales engine for Life and Health insurance, end to end. That meansleading unbiased, advisory-led guidance that helps customers choose the rightplan, while hitting premium targets, building a high-performing and compliantVRM team, and making every lead count.
Your job is to turn Upstox'sdigital leads into well-advised, retained policyholders — with needs-basedselling as the standard, not the exception.
WhatYou'll Own
- Targets — Own monthly, quarterly, and annualtargets for Life and Health premium, policy count, and conversion.
- Sales planning — Build the sales plan byproduct, channel, and lead cohort, and track daily performance against it.
- Needs-based selling — Drive advisoryconversations that improve average ticket size and cross-sell.
- Funnel conversion — Maximize lead-to-issuanceconversion and reduce drop-offs across underwriting, medicals, and paymentstages.
- People growth —Lead, coach, and grow team leadsand VRMs; set clear targets, incentives, and performance reviews.
- Hiring & onboarding —Hire and onboard VRMsand ensure they complete IRDAI-mandated certification before selling.
- Floor excellence —Run structured call audits,floor huddles, and product and objection-handling training.
- Team health —Manage attrition, performanceimprovement plans, and succession within the team.
Process, Quality &Compliance
- Regulatory compliance — Ensure every sale meetsIRDAI regulations and insurer guidelines, including suitability, disclosures,and call recording.
- Persistency — Improve 13th-month persistencythrough the right sale and timely renewal nudges.
- Productivity — Refine lead allocation, dialerstrategy, scripts, and CRM usage to lift team productivity.
Cross-functional Partnership
- Product & Growth — Work with Product andGrowth on lead quality, funnel design, and digital-assisted journeys.
- Insurer partners — Coordinate with insurerpartners on product training, underwriting queries, and issuance turnaround.
- Servicing & Operations — Partner onpost-sale issues, claims support hand-offs, and renewals.
- Leadership reporting — Share weekly MIS andinsights with the Business Head, and flag risks and opportunities early.
Who YouAre
- Experience — 7+ years in insurance sales, with3+ years managing tele-sales or in-house advisory teams.
- Proven performer — A track record ofconsistently hitting premium targets in Life and/or Health insurance.
- Product depth — Deep knowledge of Life andHealth products — term, savings, ULIPs, and health covers — and how to matchthem to customer needs.
- Regulatory fluency — A strong grasp of IRDAIregulations on distribution, suitability, and customer protection.
- Data-driven — Comfortable with funnels, MIS,dialer and CRM metrics, and Excel or dashboards.
- Education — Graduate in any discipline; MBApreferred.
Good toHave
- Experience at an insurance broker, web aggregator, orfintech with a strong tele-sales channel.
- Exposure to building or scaling a team from a smallbase.
- Hands-on experience with dialer tools, funnelmanagement, CRM, and LMS platforms.
Why ThisRole Rocks
- You'll own a core revenue engine in a fast-growinginsurance business, with direct access to the Business Head.
- You'll work with a large, high-intent customer base andstrong digital lead flow — the raw material is already there.
- You'll shape how a leading fintech does advisoryinsurance sales: honest, needs-based, and built to last.
Upstox is an EqualOpportunity Employer; all qualified applicants will receive consideration foretreatment without regard to race, color, religion, gender, gender identity orexpression, sexual orientation, national origin, genetics, disability, age, veteranstatus, or other characteristics.