Manager - Inside Sales (North Goa)

Delhivery; North Goa; Presencial; INR 900.000 - 1.500.000; Jornada completa

Descripción de la vacante

Delhivery is seeking a Sales Manager - Logistics Services to drive new SME and B2B business, manage the lead funnel, and ensure a high-quality onboarding for new clients. You will own onboarding from contract through first shipments, aligning pricing, SLAs, and deployments with operations.

In the first months you will review delivery performance, flag issues, coordinate with internal teams, and position accounts for long-term growth and retention, with a focus on Goa and regional SME customers.

Responsabilidades

• Identify, qualify, and pursue SME and B2B prospects.
• Maintain a healthy lead pipeline across stages: Prospect Qualified Proposal Negotiation Closed
• Conduct discovery meetings to understand prospect shipping volumes, pain points, and service requirements
• Present customized logistics proposals including pricing, SLAs, and VAS offerings
• Coordinate with operations and pricing teams to ensure commercially viable deal structures
• Achieve monthly targets for new client activations and revenue from new accounts
• Lead end-to-end onboarding for newly signed clients including system setup, account configuration, and first-shipment coordination
• Conduct a formal onboarding kick-off call within 48 hours of contract signing
• Share onboarding documentation: SOPs, escalation matrices, rate cards, and tracking portals
• Coordinate with operations, IT, and customer service teams to ensure smooth Day 1 experience
• Monitor first 10 shipments closely flag TAT breaches, address NDR issues, and resolve any documentation gaps
• Schedule a Week 2 and Week 4 check-in call to review initial performance data and client satisfaction
• Conduct a formal Month 1 performance review with each new client covering delivery rates, TAT compliance, and delay metrics
• Identify opportunities to improve shipment volumes and client engagement.
• Resolve operational issues by coordinating with internal stakeholders.
• Ensure the account is stabilized and positioned for long-term growth and retention.
• Hand over the account to the Account Management team with complete documentation and a smooth transition.

Descripción del empleo

The Sales Manager - Logistics Services is responsible for driving new business acquisition through structured lead funnel management while ensuring a high-quality onboarding experience for new SME and B2B clients. Beyond acquisition, this role owns account health during the critical first two months post-onboarding, setting the foundation for long-term retention and growth.

1. Lead Funnel Management & New Client Acquisition

• Identify, qualify, and pursue SME and B2B prospects.
• Maintain a healthy lead pipeline across stages: Prospect Qualified Proposal Negotiation Closed
• Conduct discovery meetings to understand prospect shipping volumes, pain points, and service requirements
• Present customized logistics proposals including pricing, SLAs, and VAS offerings
• Coordinate with operations and pricing teams to ensure commercially viable deal structures
• Achieve monthly targets for new client activations and revenue from new accounts

2. Client Onboarding

• Lead end-to-end onboarding for newly signed clients including system setup, account configuration, and first-shipment coordination
• Conduct a formal onboarding kick-off call within 48 hours of contract signing
• Share onboarding documentation: SOPs, escalation matrices, rate cards, and tracking portals
• Coordinate with operations, IT, and customer service teams to ensure smooth Day 1 experience
• Monitor first 10 shipments closely flag TAT breaches, address NDR issues, and resolve any documentation gaps
• Schedule a Week 2 and Week 4 check-in call to review initial performance data and client satisfaction

3. Account Stabilization & Growth

• Conduct a formal Month 1 performance review with each new client covering delivery rates, TAT compliance, and delay metrics
• Identify opportunities to improve shipment volumes and client engagement.
• Resolve operational issues by coordinating with internal stakeholders.
• Ensure the account is stabilized and positioned for long-term growth and retention.
• Hand over the account to the Account Management team with complete documentation and a smooth transition.