Manager-Inside sales SME

Delhivery; North Goa; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Delhivery is seeking a Sales Manager - Logistics Services in India to drive new business through structured lead funnel management, onboard SMEs and B2B clients, and safeguard account health in the critical first two months after onboarding.

You will coordinate with operations and pricing teams, present tailored logistics proposals, manage onboarding kick-off within 48 hours, monitor first shipments, and collaborate with internal teams to ensure a smooth start and set the foundation for

Responsibilities

• Identify, qualify, and pursue SME and B2B prospects.
• Maintain a healthy lead pipeline across stages: Prospect Qualified Proposal Negotiation Closed
• Conduct discovery meetings to understand prospect shipping volumes, pain points, and service requirements
• Present customized logistics proposals including pricing, SLAs, and VAS offerings
• Coordinate with operations and pricing teams to ensure commercially viable deal structures
• Achieve monthly targets for new client activations and revenue from new accounts
• Lead end-to-end onboarding for newly signed clients including system setup, account configuration, and first-shipment coordination
• Conduct a formal onboarding kick-off call within 48 hours of contract signing
• Share onboarding documentation: SOPs, escalation matrices, rate cards, and tracking portals
• Coordinate with operations, IT, and customer service teams to ensure smooth Day 1 experience
• Monitor first 10 shipments closely flag TAT breaches, address NDR issues, and resolve any documentation gaps
• Schedule a Week 2 and Week 4 check-in call to review initial performance data and client satisfaction
• Conduct a formal Month 1 performance review with each new client covering delivery rates, TAT compliance, and delay metrics
• Identify opportunities to improve shipment volumes and client engagement.
• Resolve operational issues by coordinating with internal stakeholders.
• Ensure the account is stabilized and positioned for long-term growth and retention.
• Hand over the account to the Account Management team with complete documentation and a smooth transition.

Job description

Role & responsibilities

The Sales Manager - Logistics Services is responsible for driving new business acquisition through structured lead funnel management while ensuring a high-quality onboarding experience for new SME and B2B clients. Beyond acquisition, this role owns account health during the critical first two months post-onboarding, setting the foundation for long-term retention and growth.

1. Lead Funnel Management & New Client Acquisition

• Identify, qualify, and pursue SME and B2B prospects.


• Maintain a healthy lead pipeline across stages: Prospect Qualified Proposal Negotiation Closed


• Conduct discovery meetings to understand prospect shipping volumes, pain points, and service requirements


• Present customized logistics proposals including pricing, SLAs, and VAS offerings


• Coordinate with operations and pricing teams to ensure commercially viable deal structures


• Achieve monthly targets for new client activations and revenue from new accounts

2. Client Onboarding

• Lead end-to-end onboarding for newly signed clients including system setup, account configuration, and first-shipment coordination


• Conduct a formal onboarding kick-off call within 48 hours of contract signing


• Share onboarding documentation: SOPs, escalation matrices, rate cards, and tracking portals


• Coordinate with operations, IT, and customer service teams to ensure smooth Day 1 experience


• Monitor first 10 shipments closely flag TAT breaches, address NDR issues, and resolve any documentation gaps


• Schedule a Week 2 and Week 4 check-in call to review initial performance data and client satisfaction

3. Account Stabilization & Growth

• Conduct a formal Month 1 performance review with each new client covering delivery rates, TAT compliance, and delay metrics


• Identify opportunities to improve shipment volumes and client engagement.


• Resolve operational issues by coordinating with internal stakeholders.


• Ensure the account is stabilized and positioned for long-term growth and retention.


• Hand over the account to the Account Management team with complete documentation and a smooth transition.