Inside Sales Manager

Delhivery; Goa; On-site; INR 900,000 - 1,400,000; Full time

Job summary

Delhivery is seeking a Sales Manager - Logistics Services to drive new business with SME and B2B clients. You will own the lead funnel, convert opportunities, and ensure a high-quality onboarding experience to set up long-term retention and growth.

You will manage discovery, tailored proposals, and cross-functional coordination to deliver commercially viable deals and a strong first impression during onboarding.

Qualifications

• Experience in SME/B2B logistics sales.
• Able to identify and pursue prospects.
• Strong communication and negotiation skills.

Responsibilities

• Lead funnel management and new client acquisition.
• Conduct discovery meetings to understand volumes and needs.
• Present logistics proposals with pricing, SLAs, and VAS.
• Coordinate with ops and pricing for viable deals.
• Hit monthly targets for new client activations and revenue.
• Oversee end-to-end onboarding for new clients.
• Run onboarding kick-off within 48 hours of signing.
• Share onboarding docs: SOPs, rate cards, tracking portals.
• Coordinate with ops, IT and customer service for Day 1 experience.
• Monitor first 10 shipments for TAT breaches and NDRs.
• Schedule Week 2 and Week 4 check-ins.
• Conduct Month 1 performance reviews with clients.
• Identify opportunities to grow shipments and engagement.
• Resolve issues with internal teams for smooth onboarding.
• Ensure smooth handover to Account Management.

Skills

Lead funnel management

New client acquisition

Pricing & proposals

Stakeholder coordination

Account onboarding

Job description

The Sales Manager - Logistics Services is responsible for driving new business acquisition through structured lead funnel management while ensuring a high-quality onboarding experience for new SME and B2B clients. Beyond acquisition, this role owns account health during the critical first two months post-onboarding, setting the foundation for long-term retention and growth.

1. Lead Funnel Management & New Client Acquisition

• Identify, qualify, and pursue SME and B2B prospects.
• Conduct discovery meetings to understand prospect shipping volumes, pain points, and service requirements
• Present customized logistics proposals including pricing, SLAs, and VAS offerings
• Coordinate with operations and pricing teams to ensure commercially viable deal structures
• Achieve monthly targets for new client activations and revenue from new accounts

2. Client Onboarding

• Lead end-to-end onboarding for newly signed clients including system setup, account configuration, and first-shipment coordination
• Conduct a formal onboarding kick-off call within 48 hours of contract signing
• Share onboarding documentation: SOPs, escalation matrices, rate cards, and tracking portals
• Coordinate with operations, IT, and customer service teams to ensure smooth Day 1 experience
• Monitor first 10 shipments closely – flag TAT breaches, address NDR issues, and resolve any documentation gaps
• Schedule a Week 2 and Week 4 check-in call to review initial performance data and client satisfaction
• Conduct a formal Month 1 performance review with each new client covering delivery rates, TAT compliance, and delay metrics
• Identify opportunities to improve shipment volumes and client engagement.
• Resolve operational issues by coordinating with internal stakeholders.
• Ensure the account is stabilized and positioned for long-term growth and retention.
• Hand over the account to the Account Management team with complete documentation and a smooth transition.