Inside Sales Manager - Goa

Delhivery; North Goa; On-site; INR 600,000 - 900,000; Full time

Job summary

Delhivery in India seeks a dynamic professional to lead funnel management, acquire new SME/B2B clients, and drive onboarding and growth. You will qualify prospects, present tailored logistics proposals, and coordinate with operations to secure viable deals.

The role emphasizes milestone-based onboarding and ongoing account stabilization. The ideal candidate will manage a full onboarding lifecycle, monitor early performance, and collaborate with cross-functional teams to ensure a positive

Responsibilities

• Lead generation and qualification of SME and B2B prospects
• Maintain a healthy lead pipeline across stages: Prospect Qualified Proposal Negotiation Closed
• Conduct discovery meetings to understand prospect shipping volumes, pain points, and service requirements
• Present customized logistics proposals including pricing, SLAs, and VAS offerings
• Coordinate with operations and pricing teams to ensure commercially viable deal structures
• Achieve monthly targets for new client activations and revenue from new accounts
• Lead end-to-end onboarding for newly signed clients including system setup, account configuration, and first-shipment coordination
• Conduct onboarding kick-off calls within 48 hours of contract signing
• Share onboarding documentation: SOPs, escalation matrices, rate cards, and tracking portals
• Coordinate with operations, IT, and customer service teams to ensure smooth Day 1 experience
• Monitor first 10 shipments closely to flag TAT breaches, address NDR issues, and resolve documentation gaps
• Schedule Week 2 and Week 4 check-in calls to review initial performance data and client satisfaction
• Conduct a formal Month 1 performance review with each new client covering delivery rates, TAT compliance, and delay metrics
• Identify opportunities to improve shipment volumes and client engagement
• Resolve operational issues by coordinating with internal stakeholders
• Ensure the account is stabilized and positioned for long-term growth and retention
• Hand over the account to the Account Management team with complete documentation and a smooth transition

Job description

1. Lead Funnel Management & New Client Acquisition

• Identify, qualify, and pursue SME and B2B prospects.


• Maintain a healthy lead pipeline across stages: Prospect Qualified Proposal Negotiation Closed


• Conduct discovery meetings to understand prospect shipping volumes, pain points, and service requirements


• Present customized logistics proposals including pricing, SLAs, and VAS offerings


• Coordinate with operations and pricing teams to ensure commercially viable deal structures


• Achieve monthly targets for new client activations and revenue from new accounts

2. Client Onboarding

• Lead end-to-end onboarding for newly signed clients including system setup, account configuration, and first-shipment coordination


• Conduct a formal onboarding kick-off call within 48 hours of contract signing


• Share onboarding documentation: SOPs, escalation matrices, rate cards, and tracking portals


• Coordinate with operations, IT, and customer service teams to ensure smooth Day 1 experience


• Monitor first 10 shipments closely flag TAT breaches, address NDR issues, and resolve any documentation gaps


• Schedule a Week 2 and Week 4 check-in call to review initial performance data and client satisfaction

3. Account Stabilization & Growth

• Conduct a formal Month 1 performance review with each new client covering delivery rates, TAT compliance, and delay metrics


• Identify opportunities to improve shipment volumes and client engagement.


• Resolve operational issues by coordinating with internal stakeholders.


• Ensure the account is stabilized and positioned for long-term growth and retention.


• Hand over the account to the Account Management team with complete documentation and a smooth transition.