Inside Sales Manager

Delhivery; Marra; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Delhivery is seeking a Sales Manager - Logistics Services to lead new business acquisition from SME and B2B clients while managing a healthy lead funnel and ensuring a quality onboarding experience.

The role owns onboarding, Day 1 setup, and first shipments, coordinating with operations, IT and pricing to deliver a smooth Day 1 experience and set the stage for long-term retention and growth.

Responsibilities

• Identify, qualify, and pursue SME and B2B prospects
• Maintain a healthy lead pipeline across stages: Prospect Qualified Proposal Negotiation Closed
• Conduct discovery meetings to understand prospect shipping volumes, pain points, and service requirements
• Present customized logistics proposals including pricing, SLAs, and VAS offerings
• Coordinate with operations and pricing teams to ensure commercially viable deal structures
• Achieve monthly targets for new client activations and revenue from new accounts
• Lead end-to-end onboarding for newly signed clients including system setup, account configuration, and first-shipment coordination
• Conduct a formal onboarding kick-off call within 48 hours of contract signing
• Share onboarding documentation: SOPs, escalation matrices, rate cards, and tracking portals
• Coordinate with operations, IT, and customer service teams to ensure smooth Day 1 experience
• Monitor first 10 shipments closely flag TAT breaches, address NDR issues, and resolve any documentation gaps
• Schedule a Week 2 and Week 4 check-in call to review initial performance data and client satisfaction
• Conduct a formal Month 1 performance review with each new client covering delivery rates, TAT compliance, and delay metrics
• Identify opportunities to improve shipment volumes and client engagement
• Resolve operational issues by coordinating with internal stakeholders
• Ensure the account is stabilized and positioned for long-term growth and retention
• Hand over the account to the Account Management team with complete documentation and a smooth transition

Job description

Role Summary

The Sales Manager - Logistics Services is responsible for driving new business acquisition through structured lead funnel management while ensuring a high-quality onboarding experience for new SME and B2B clients. Beyond acquisition, this role owns account health during the critical first two months post-onboarding, setting the foundation for long-term retention and growth.

1. Lead Funnel Management & New Client Acquisition

• Identify, qualify, and pursue SME and B2B prospects.
• Maintain a healthy lead pipeline across stages: Prospect Qualified Proposal Negotiation Closed
• Conduct discovery meetings to understand prospect shipping volumes, pain points, and service requirements
• Present customized logistics proposals including pricing, SLAs, and VAS offerings
• Coordinate with operations and pricing teams to ensure commercially viable deal structures
• Achieve monthly targets for new client activations and revenue from new accounts

2. Client Onboarding

• Lead end-to-end onboarding for newly signed clients including system setup, account configuration, and first-shipment coordination
• Conduct a formal onboarding kick-off call within 48 hours of contract signing
• Share onboarding documentation: SOPs, escalation matrices, rate cards, and tracking portals
• Coordinate with operations, IT, and customer service teams to ensure smooth Day 1 experience
• Monitor first 10 shipments closely flag TAT breaches, address NDR issues, and resolve any documentation gaps
• Schedule a Week 2 and Week 4 check-in call to review initial performance data and client satisfaction

3. Account Stabilization & Growth

• Conduct a formal Month 1 performance review with each new client covering delivery rates, TAT compliance, and delay metrics
• Identify opportunities to improve shipment volumes and client engagement.
• Resolve operational issues by coordinating with internal stakeholders.
• Ensure the account is stabilized and positioned for long-term growth and retention.
• Hand over the account to the Account Management team with complete documentation and a smooth transition.