Manager - Human Resources Operations

Chai Point; Gurugram District; On-site; INR 1,500,000 - 2,100,000; Full time

Job summary

Chai Point seeks a Strategic HR Business Partner to collaborate with Retail Stores (XP) and Enterprise Vending (EW) teams. You will drive people agenda, advise on organization design, workforce planning, talent strategy, and engagement across functions.

You will lead performance management, talent reviews, succession planning, and leadership development while coaching managers on people decisions and employee relations.

Qualifications

• MBA/PGDM in Human Resources from a reputed institution.
• 8-10 years of progressive HR experience with a strong HRBP background.
• Experience partnering with leaders in F&B, Retail, QSR, FMCG is preferred.
• Demonstrated experience in performance management, talent management, and org design.
• Exposure to leadership hiring and strategic hiring initiatives.
• Strong HR metrics, dashboards, and workforce insights.
• Excellent stakeholder management, influencing and communication skills.

Responsibilities

• Partner with business leaders across Retail Stores and Enterprise Vending to drive the people agenda.
• Advise on organization design, workforce planning, talent strategy, and engagement.
• Drive performance management, goal setting, talent reviews, and succession planning.
• Coach managers on people decisions, employee relations, and leadership development.
• Collaborate with Finance on manpower planning and headcount budgeting.
• Leverage HR analytics and insights to support strategic business decisions.

Skills

HR Business Partnering

Performance management

Workforce planning

Employee engagement

Talent management

Leadership development

HR analytics

Stakeholder management

Communication

Education

MBA/PGDM in Human Resources

Job description

Role & Responsibilities

Strategic HR Business Partnering

• Partner with business leaders across Retail Stores (XP) and Enterprise Vending (EW) corporate functions to drive the overall people agenda.
• Advise leaders on organization design, workforce planning, talent strategy, employee engagement, and organizational effectiveness.
• Drive performance management, goal setting, talent reviews, and succession planning across assigned functions.
• Coach managers on people decisions, employee relations, and leadership development.
• Partner with Finance on manpower planning, headcount budgeting, and organizational planning.
• Leverage HR analytics and insights to support strategic business decisions and improve people outcomes.

Talent Management & Employee Experience

• Lead initiatives focused on talent development, internal mobility, succession planning, and leadership capability building.
• Drive employee engagement, recognition, retention, and culture-building initiatives.
• Partner with business leaders to create development plans and career progression frameworks.
• Support change management and organizational transformation initiatives as the business scales.
• Ensure consistent implementation of HR policies, processes, and best practices across functions.

What We're Looking For

• MBA/PGDM in Human Resources from a reputed institution.
• 8-10 years of progressive HR experience with a strong background in HR Business Partnering.
• Experience partnering with business leaders in F&B, Retail, QSR, FMCG, or other high-growth consumer businesses is preferred.
• Demonstrated experience in performance management, talent management, organization design, workforce planning, and employee engagement.
• Exposure to corporate and leadership hiring with the ability to drive strategic hiring initiatives.
• Strong analytical skills with expertise in HR metrics, dashboards, and workforce insights.
• Excellent stakeholder management, influencing, and communication skills.
• High business acumen, professionalism, and the ability to work with confidential information.