Manager - Franchisee

Aditya Birla Group; Bengaluru; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Aditya Birla Group invites a Manager to oversee onboarding of new partners at HO and provide 120 days of onboarding support to ensure a smooth business start.

The role requires persuasive speaking, clear communication, and strong time management with CRM tracking to resolve queries, activate first trades within 30 days, and maintain seamless operations across India.

Qualifications

• Persuasive speaking and clear communication are essential.
• Ability to use positive language and take responsibility.
• Strong time management and workflow organization.
• Tracking performance and identifying areas for improvement.

Responsibilities

• KRA1 onboarding new partner on system and provide support.
• KRA2 manage franchisee and customer requests/complaints with timely closure.
• KRA3 mitigate risks through regular cross-functional engagement.

Skills

Persuasive Speaking Skills

Ability to Use Positive Language

Clear Communication Skills

Taking Responsibility

Time Management

Organizing Workflow

Tracking Performance

Improving Operations

Re-thinking Strategies

Job description

At the Aditya Birla Group, our Corporate Vision is aligned and intricately woven with our People Vision.

Designation : Manager

Job Description:

Job Purpose

Manage the entire new business partner registration at HO and provide onboarding service for 120 days. Support and train about the process / policy to have a seamless business transaction.

Job Context/ Job Challenges:

Aditya Birla Money Ltd. (ABML) is primarily a Broking Company, deals in Equity, Commodity & Currency. Workforce of ~800 spread across ~40 locations with customer base of in excess of 3 lacs. Commodity operations are managed through its 100% subsidiary Aditya Birla Commodities Broking limited. ABML is one of the leading securities trading companies in the country. ABML operates in a fragmented equity broking business and has a daily turnover of close to 3,000 Crores with a market share of 1%. ABM works in a highly regulated environment with a host of regulators like SEBI, RBI, AMFI, FMC, IRDA etc. regulating its day to day operations. In addition to the regulator ABML is also subject to close monitoring and inspection through various agencies like NSE / BSE / NCDX / MCX / NSDL / CDSL etc. ABML also operates in a highly competitive market mainly in fragmented industry with ABML competition from major National Broking houses like ICICI Securities, HDFC Securities, Angel Broking, MOFSL etc. and a range of local Broking outfits.

Major Challenges :

Facing challenges in connecting to new partner and motivating them to start business.

Critical skill sets that this profile requires are :

Persuasive Speaking Skills , Ability to Use Positive Language , Clear Communication Skills , Taking Responsibility ,Time Management ,Organizing Workflow, Tracking Performance, Improving Operations & Re-thinking Strategies

Key Result Areas

KRA (Accountabilities) (Max 1325 Characters)

Supporting Actions (Max 1325 Characters)

KRA1 Onboarding of new partner Onboard new partner on system and provide support to start the business
100% NFA to be Onboard & activated with minimum 3 clients put in first trade within 30 days of registration
Single point of contact for physical onboarding team support and regional support at PAN India level to address their queries / requests and complaints

KRA2 Managing franchisee & customer request and complaints Ensure all partners and partners’ customers request and complaints are closed in defined TAT during onboarding period
Ensure all franchise requests and complaints are recorded in CRM accurately so that the data provided to management is error free.
Ensure first time resolution is offered for all franchise requests and complaints and proactive measures are taken to prevent recurrence of any internal flaws leading to customer dissatisfaction.

KRA3 Mitigation of risks Every 15 days engage with functional/sales team to discuss the ongoing issues to reduce the challenges.

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