Manager - Franchisee

Aditya Birla Group; Bengaluru; On-site; INR 350,000 - 600,000; Full time

Job summary

Aditya Birla Money Ltd. (ABML) seeks a dedicated partner onboarding specialist to manage new business partner registration at head office and provide onboarding support for 120 days.

You will train partners on processes and policies to ensure smooth transactions across our network. You will coordinate with franchise teams, track onboarding milestones, capture partner and customer requests in CRM, and strive for first-time resolution while mitigating risks and maintaining strong documentation.

Qualifications

• Manage the partner registrations and onboarding process for 120 days.
• Train partners on process and policy to ensure seamless business transactions.
• Demonstrate strong communication, time management and responsibility.

Responsibilities

• Onboard new partners on the system and activate with first trades within 30 days.
• Coordinate onboarding with the onsite onboarding team and PAN India support.
• Address partner and customer queries, requests and complaints promptly.
• Record franchise requests and complaints in CRM with accurate data for management review.
• Aim for first-time resolution and implement proactive measures to prevent recurrence of issues.

Skills

Customer Service

Education

Under Graduate

Job description

DEPARTMENT-1 Franchisee

Country India

Function Others

Skills

Skill

Customer Service

Under Graduate

CERTIFICATION

Job Description

Job Purpose

Manage the entire new business partner registration at HO and provide onboarding service for 120 days. Support and train about the process / policy to have a seamless business transaction.

Job Context/ Job Challenges

Aditya Birla Money Ltd. (ABML) is primarily a Broking Company, deals in Equity, Commodity & Currency. Workforce of ~800 spread across ~40 locations with customer base of in excess of 3 lacs. Commodity operations are managed through its 100% subsidiary Aditya Birla Commodities Broking limited. ABML is one of the leading securities trading companies in the country. ABML operates in a fragmented equity broking business and has a daily turnover of close to 3,000 Crores with a market share of 1%. ABM works in a highly regulated environment with a host of regulators like SEBI, RBI, AMFI, FMC, IRDA etc. regulating its day to day operations. In addition to the regulator ABML is also subject to close monitoring and inspection through various agencies like NSE / BSE / NCDX / MCX / NSDL / CDSL etc. ABML also operates in a highly competitive market mainly in fragmented industry with ABML competition from major National Broking houses like ICICI Securities, HDFC Securities, Angel Broking, MOFSL etc. and a range of local Broking outfits.

Major Challenges

Facing challenges in connecting to new partner and motivating them to start business.

Critical skill sets that this profile requires are

• Persuasive Speaking Skills
• Ability to Use Positive Language
• Clear Communication Skills
• Taking Responsibility
• Time Management
• Organizing Workflow
• Tracking Performance
• Improving Operations & Re-thinking Strategies

Key Result Areas

KRA (Accountabilities) (Max 1325 Characters)

Supporting Actions (Max 1325 Characters)

KRA1 Onboarding of new partner Onboard new partner on system and provide support to start the business 100% NFA to be Onboard & activated with minimum 3 clients put in first trade within 30 days of registration Single point of contact for physical onboarding team support and regional support at PAN India level to address their queries / requests and complaints

KRA2 Managing franchisee & customer request and complaints Ensure all partners and partners’ customers request and complaints are closed in defined TAT during onboarding period Ensure all franchise requests and complaints are recorded in CRM accurately so that the data provided to management is error free. Ensure first time resolution is offered for all franchise requests and complaints and proactive measures are taken to prevent recurrence of any internal flaws leading to customer dissatisfaction.

KRA3 Mitigation of risks Every 15 days engage with functional/sales team to discuss the ongoing issues to reduce the challenges.