Manager - Facility

Cushman & Wakefield; Mumbai Suburban; On-site; INR 900,000 - 1,800,000; Full time

Job summary

Cushman & Wakefield is seeking a Manager - Facility to lead the facilities team at Teleperformance, ensuring high quality FM services aligned with SLAs and KPIs.

You will train staff, monitor budgets, manage vendors, handle client communications on site, and drive service excellence while maintaining safety and compliance.

Role requires coordination with suppliers and security, and timely reporting.

Qualifications

• Experience in facilities management operations and service delivery.
• Strong leadership and personnel development skills.
• Ability to manage budgets, vendor relationships and performance metrics.

Responsibilities

• Deliver high-quality FM services to meet SLAs and KPIs.
• Lead and train on-site staff per HR guidelines.
• Ensure adherence to working hours, attendance, and safety policies.
• Monitor KPI achievements and prepare monthly/quarterly reports.
• Maintain client relationships and coordinate with on-site teams.

Skills

Facilities Management

Team Leadership

Budgeting

Job description

Job Title

Manager - Facility

Job Description Summary

Job Description

KEY TASK AND RESPONSIBILITIES:

To deliver high quality, prompt and courteous Facilities Management services at Teleperformance in support of their business needs in accordance with the Service Levels and Key Performance Indicators set out below.

• To liaise with the customer’s representative regarding all matters outside of agreed delegated levels of authority.
• Under guidance of Operation Manager to provide training, management and guidance to directly employed staff in accordance with C&W- PMSI Human Resource guidelines.
• Ensure the Team is following Agreement’s terms and conditions on Working hours and attendance .

• Monthly measurement of achievement of Key Performance Indicators and preparation of Monthly Management Report/ Quarterly Management Report and Half yearly management Report
• Develop and maintain excellent relationships with the client on site as well as practice excellent teamwork and support for the other members of the service.
• Maintain and continuously improve the quality of service and standards
• Identify client needs and expectations and ensure client satisfaction
• Deal professionally with customer feedback. Actively monitor and handle complaints.
• Maintain the accounting, systems and processes with legible, precise, accurate and timely completion
• Ensure prompt invoicing and recovery for the services rendered as per the agreement
• Assess weekly and monthly figures and maintain adequate controls to monitor budget performance. Actively pursue and achieve budget targets and assist in budget compilation
• Ensure security and maintenance of premises, equipment and stock
• Use C& W and Teleperformance approved suppliers for all vendor related items
• Keep know-how of current safety regulations in order to respond to emergency call‑in situations in the facility and help to coordinate any related function to accommodate the safety of customers, visitors and staff
• Assist in recruitment, selection and induction of staff in accordance with standards
• Effectively lead, develop and motivate the service team, monitor and solve personnel issues as they arise within the department.
• Manage Pest control of the site as per client’s requirements
• Manage all Cafeteria site as per client’s requirements for enhancing Employees’ experience
• Responsible for grooming, cleanliness, hygiene, uniforms and overall attitude of the staff,

organize formal training and provide structured on‑job training; identify and address individual training needs to provide on‑site induction.

INCO: “Cushman & Wakefield”