Manager - Facility

Cushman & Wakefield; Mumbai; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Cushman & Wakefield is seeking a Manager - Facility in Mumbai to deliver high-quality facilities management services for Teleperformance. The role involves coordinating on-site operations, maintaining safety and service standards, and guiding the service team to meet client KPIs.

The position requires training and leadership of staff, budget monitoring, and proactive client relationship management to ensure satisfaction and continuous service improvements.

Responsibilities

• Deliver high quality, prompt and courteous facilities management services.
• Liaise with customer representative regarding matters outside delegated authority.
• Train, manage and guide directly employed staff per HR guidelines.
• Monitor working hours, attendance and KPI performance.
• Prepare monthly and quarterly management reports and assist in budget control.
• Ensure safety, security, and maintenance of premises and stock.
• Coordinate with approved suppliers for vendor items.
• Lead, develop and motivate service team; handle personnel issues.
• Oversee recruitment, induction and on-site training.

Job description

Key Task And Responsibilities

To deliver high quality, prompt and courteous Facilities Management services at Teleperformance in support of their business needs in accordance with the Service Levels and Key Performance Indicators set out below.

• To liaise with the customer’s representative regarding all matters outside of agreed delegated levels of authority.
• Under guidance of Operation Manager to provide training, management and guidance to directly employed staff in accordance with C&W- PMSI Human Resource guidelines.
• Ensure the Team is following Agreement’s terms and conditions on Working hours and attendance .
• Monthly measurement of achievement of Key Performance Indicators and preparation of Monthly Management Report/ Quarterly Management Report and Half yearly management Report
• Develop and maintain excellent relationships with the client on site as well as practice excellent teamwork and support for the other members of the service.
• Maintain and continuously improve the quality of service and standards
• Identify client needs and expectations and ensure client satisfaction
• Deal professionally with customer feedback. Actively monitor and handle complaints.
• Maintain the accounting, systems and processes with legible, precise, accurate and timely completion
• Ensure prompt invoicing and recovery for the services rendered as per the agreement
• Assess weekly and monthly figures and maintain adequate controls to monitor budget performance. Actively pursue and achieve budget targets and assist in budget compilation
• Ensure security and maintenance of premises, equipment and stock
• Use C&W and Teleperformance approved suppliers for all vendor related items
• Keep know-how of current safety regulations in order to respond to emergency call-in situations in the facility and help to coordinate any related function to accommodate the safety of customers, visitors and staff
• Assist in recruitment, selection and induction of staff in accordance with standards
• Effectively lead, develop and motivate the service team, monitor and solve personnel issues as they arise within the department.
• Manage Pest control of the site as per client’s requirements
• Manage all Cafeteria site as per client’s requirements for enhancing Employees’ experience
• Responsible for grooming, cleanliness, hygiene, uniforms and overall attitude of the staff,

Job Title

Manager - Facility

Key Task And Responsibilities

To deliver high quality, prompt and courteous Facilities Management services at Teleperformance in support of their business needs in accordance with the Service Levels and Key Performance Indicators set out below.

• To liaise with the customer’s representative regarding all matters outside of agreed delegated levels of authority.
• Under guidance of Operation Manager to provide training, management and guidance to directly employed staff in accordance with C&W- PMSI Human Resource guidelines.
• Ensure the Team is following Agreement’s terms and conditions on Working hours and attendance .
• Monthly measurement of achievement of Key Performance Indicators and preparation of Monthly Management Report/ Quarterly Management Report and Half yearly management Report
• Develop and maintain excellent relationships with the client on site as well as practice excellent teamwork and support for the other members of the service.
• Maintain and continuously improve the quality of service and standards
• Identify client needs and expectations and ensure client satisfaction
• Deal professionally with customer feedback. Actively monitor and handle complaints.
• Maintain the accounting, systems and processes with legible, precise, accurate and timely completion
• Ensure prompt invoicing and recovery for the services rendered as per the agreement
• Assess weekly and monthly figures and maintain adequate controls to monitor budget performance. Actively pursue and achieve budget targets and assist in budget compilation
• Ensure security and maintenance of premises, equipment and stock
• Use C&W and Teleperformance approved suppliers for all vendor related items
• Keep know-how of current safety regulations in order to respond to emergency call-in situations in the facility and help to coordinate any related function to accommodate the safety of customers, visitors and staff
• Assist in recruitment, selection and induction of staff in accordance with standards
• Effectively lead, develop and motivate the service team, monitor and solve personnel issues as they arise within the department.
• Manage Pest control of the site as per client’s requirements
• Manage all Cafeteria site as per client’s requirements for enhancing Employees’ experience
• Responsible for grooming, cleanliness, hygiene, uniforms and overall attitude of the staff,

organize formal training and provide structured on-the-job training; identify and address individual training needs to provide on-site induction.

INCO: “Cushman & Wakefield”