Manager- ETS (Employee Transport Services)

Traveltime Mobility India; Pune District; Presencial; INR 1.200.000 - 1.800.000; Jornada completa

Descripción de la vacante

Traveltime Mobility India Private Limited is seeking an experienced Operations Manager for Employee Transport Services at our Kharadi, Pune location. You will lead day-to-day ETS operations, manage a team of supervisors and drivers, coordinate with clients and vendors, and ensure on-time performance and service quality.

The ideal candidate has 5–10 years in employee transportation, a graduate degree, and willingness to work flexible hours.

Formación

• Graduate in any stream.
• 5–10 years of experience in Employee Transportation Services (ETS).
• Age between 35 and 40 years.
• Willingness to work in shifts, weekends, and holidays.

Responsabilidades

• Manage and monitor daily employee transportation operations at Kharadi, Pune.
• Ensure timely vehicle deployment for employee pickup and drop services.
• Monitor OTA and OTD performance and fleet availability.
• Lead operations executives, supervisors, and ground staff.
• Coordinate with clients, vendors, drivers and head office teams.
• Ensure compliance with transport regulations and safety procedures.
• Prepare MIS and reports; support billing and cost control.
• Develop vendor and driver partnerships to meet fleet requirements.

Conocimientos

Operational Knowledge

Leadership

Proactive Approach

Client Management

Service Delivery

Reliability

Flexibility

Result Orientation

Problem Solving

Coordination

Educación

Graduate in any stream

Descripción del empleo

Job Description Operations Manager (Employee Transport Services)

Company Name: Traveltime Mobility India Private Limited

Designation: Operations Manager Employee Transport Services (ETS)

Job Location: Kharadi, Pune, Maharashtra

Qualification: Graduate in any stream

Experience: 5 To 10 years of experience in Employee Transportation Services (ETS)

Age Criteria: 35 To 40 years

Role & responsibilities

1. Required Qualities and Competencies

1. Strong Operational Knowledge: Sound knowledge of employee transportation operations, including employee pickup and drop services, fleet deployment, routing, scheduling, and trip management.
2. Leadership Skills: Ability to lead, motivate, and manage operations teams, supervisors, and ground staff effectively.
3. Proactive Approach: Ability to anticipate operational challenges and implement preventive measures to avoid service disruptions.
4. Client Management: Strong communication and relationship-management skills to handle client officials, address concerns, and maintain client satisfaction.
5. Service Delivery: Ability to fulfil client requirements and manage additional vehicle demands within committed timelines.
6. Reliability and Integrity: High levels of accountability, transparency, professionalism, and ethical conduct.
7. Flexibility: Willingness to work flexible hours, including shifts, weekends, and holidays, depending on operational requirements.
8. Result-Oriented Mindset: Focus on achieving operational targets, improving service quality, controlling costs, and maintaining client satisfaction.
9. Problem-Solving Skills: Ability to make timely decisions and resolve critical operational issues under pressure.
10. Coordination Skills: Effective coordination with clients, vendors, driver partners, supervisors, and the head office team.

2. Key Job Responsibilities

A. Day-to-Day Operations Management

• Manage and monitor daily employee transportation operations at the Kharadi, Pune location.
• Ensure timely vehicle deployment for employee pickup and drop services.
• Monitor and achieve agreed operational performance targets, including OTA (On-Time Arrival) and OTD (On-Time Departure).
• Ensure adequate fleet availability and efficient vehicle utilization.
• Handle last-minute vehicle shortages, breakdowns, driver absenteeism, route changes, and other operational emergencies.
• Implement effective contingency plans to ensure uninterrupted transportation services.

B. Team Management and Leadership

• Lead and manage operations executives, supervisors, and ground-level teams.
• Allocate responsibilities, monitor individual performance and ensure accountability.
• Conduct regular team briefings and review operational performance.
• Train and guide team members to improve productivity, discipline, and service quality.
• Maintain adequate manpower availability and ensure proper shift planning.

C. Client Relationship Management

• Maintain professional and transparent communication with client officials.
• Attend client meetings and address operational concerns, complaints, and escalations.
• Ensure timely fulfilment of regular and additional vehicle requirements.
• Develop strong client relationships through consistent service delivery and proactive communication.
• Provide timely updates on operational challenges and corrective actions.

D. Vendor and Driver Partner Management

• Develop and maintain a reliable network of vehicle vendors and driver partners.
• Identify and onboard suitable vendors to meet existing and future fleet requirements.
• Monitor vendor performance, vehicle availability, driver discipline, and service quality.
• Ensure compliance with client requirements and applicable transport regulations.
• Maintain backup vendors and vehicles to manage emergencies and sudden increases in demand.
• Build strong working relationships with driver partners to ensure operational stability.

E. Business Development and Fleet Expansion

• Identify opportunities to expand existing business and improve client engagement.
• Support the procurement and onboarding of new clients.
• Assist in preparing operational proposals, fleet plans, and cost estimates.
• Coordinate with the management team to support business growth and improve profitability.
• Explore opportunities to optimize fleet utilization and reduce operational costs.

F. Reporting and MIS Management

• Prepare and maintain daily and weekly operational reports.
• Review monthly MIS, trip data, vehicle utilization, attendance, and service performance.
• Coordinate with the billing team to ensure timely submission of trip data and closure of monthly billing.
• Monitor operational expenses, vendor costs, penalties, and other relevant cost parameters.
• Ensure accurate and timely sharing of reports with the head office and management.

G. Compliance and Safety

• Ensure all deployed vehicles and drivers meet client-specific and applicable statutory compliance requirements.
• Monitor vehicle documents, driver licences, permits, insurance, fitness certificates, and other applicable records.
• Ensure adherence to client safety procedures and transportation policies.
• Coordinate with the compliance team for driver verification, training, and documentation.
• Ensure timely reporting, investigation, and closure of accidents, safety incidents, and compliance gaps.

H. Coordination with Head Office

• Maintain transparent and timely communication with the head office team.
• Share operational updates, fleet requirements, client feedback, and critical escalations.
• Coordinate with finance, billing, compliance, HR, procurement, and other departments.
• Ensure management instructions and company policies are implemented effectively at the ground level.

3. Key Performance Indicators (KPIs)

The selected candidate will be evaluated against the following performance parameters:

1. Achievement of agreed OTA and OTD targets.
2. Vehicle availability and fulfilment of client requirements.
3. Reduction in missed trips, delayed pickups, and operational complaints.
4. Client satisfaction and effective closure of escalations.
5. Vendor performance and driver partner retention.
6. Timely submission of weekly reports and monthly MIS.
7. Timely completion of monthly billing activities.
8. Compliance adherence and safety performance.
9. Effective cost control and fleet utilization.
10. Team productivity, accountability, and operational stability.

4. Ideal Candidate Profile

The ideal candidate should have substantial hands‑on experience in employee transportation operations, a strong understanding of ground-level fleet management, and the ability to independently manage a client location. The candidate must be capable of leading a team, resolving operational challenges, managing vendors and drivers, handling client escalations, and ensuring consistent service delivery.

Preferred candidate profile:

Candidates with experience managing large employee transport operations, corporate clients, multi-shift transportation, and high-volume fleet deployments in Pune will be given preference.