Assistant Manager - Workplace Support Services

Tata Communications; Pune District; On-site; INR 1,800,000 - 2,800,000; Full time

Job summary

Tata Communications is seeking a Transport Operations Manager for Pune to lead and optimize employee transportation services, workspace resources, and related support. This managerial role defines operating plans aligned with business strategy and impacts daily operations.

You will oversee Pune & ROW transport, vendor coordination, safety compliance, and cost optimization while driving transformation initiatives and training across teams.

Qualifications

• Experience managing transport operations in Pune/Mumbai.
• Hands-on with rostering, vendor coordination, and cost control.
• Strong Excel/Office skills.

Responsibilities

• Manage Pune & ROW transport operations.
• Generate rosters and allocate vendors.
• Ensure on-time cab arrivals and departures daily.
• Coordinate with vendor partners for vehicle issues in real time.
• Plan for safety audits and compliance.
• Drive cost-saving initiatives and optimize cab costs.
• Prepare and analyze monthly reports.

Skills

Transport ops

Transport automation

Service orientation

Facilitation

Project management

ISO standards

Audit & safety

Corporate travel

Safety certifications

Education

Graduate

Job description

Job Summary

Responsible for implementation of plans with respect to Employee transportation Services, workspace resources and related support and administration services to the business. This is a managerial role which contributes to defining the direction of the operating plans based on the business strategy, with an impact on day-to-day management of business operations.

Responsibilities

• Managing Pune & ROW transport operations
• Roster Generation: Review the finalized roster and shift wise vendor allocation in automation tool.
• Measure and changes to ensure Ontime arrival and Ontime departure of cabs on daily basis.
• Co-ordination with vendor partners for any vehicle issue/shortage on a real time basis.
• BCP Planning and analyse for the events like Palki, Ambedkar Jayanti ,Shivaji Jayanti, Ganesh Visarjan etc. every year.
• Vehicle requirement and deployment: Coordination with vendors to ensure vehicle availability as per the daily schedule is fulfilled and deployed for pickup & drop trips.
• Analysing and managing the escort guards shift and requirement as per the roster generated with the help of security team.
• Ensuring escort guards deployment for female employees travelling during night hours.
• Driving austerity measures and cost-effective measures to optimize and reduce cab cost.
• Addressing employee queries & escalations on mails/calls.
• Carrying out feedback analysis every month and ensuring the issues are addressed.
• Leaves planning and roster allocation for transport team members monthly.
• Ensuring all the BA devices are timely sent for calibration and repair.
• Taking care of Daily/Weekly/Monthly reports like OTA/OTD, Functional performance, Performance scorecard, EOHS Dashboard, Employee recovery etc. Ensuring governance and control for daily operations via Pre induction checks, surprise checks, physical verification.

Safety & compliance

• 100% Vehicle and Driver Compliance and adherence to DDT-MSS 5.0.
• Ensuring all the drivers complete DDT training within the timeline from the authorized vendor partner.
• Ensuring breath analysis is done 100% for all the drivers performing duty.
• Taking care of the audit requirement for Pune location for both internal and external.
• Monitor & maintain Safety MIS/Safety Dashboard & incident tracker.
• Ensuring all the daily, weekly & monthly reports are generated & shared on timely basis.
• Monitor & maintain SLA on daily basis & levy penalty for SLA violation.
• Conducting CFT audit on weekly basis with the help of CFT team members.

Projects & Transformation

• Driving various transformational projects in coordination with all the region team members.
• Driving automation & new feature addition as and when required in coordination with the team members.
• Coordination with automation team for software-related issues and new enhancements.
• Plan & execute training to develop & enhance skills for the off-roll team & vendor staff.
• Conducting floor walks & transport committee meeting.

Operations & Training

• Conducting weekly Briefing session for vendor staff & Drivers.
• Planning and conducting external defensive driver training program for the drivers and vendor staff every year with the help of external trainer.

Sustainability & Compliance

• Drive Sustainability drive which contributes towards sustainable and go-green operations aligning to CSG mandate.
• Awareness on ISO audit standards on EHS, EMS and OSHMS certifications aligning to business and corporate certifications.

Team & Training

• Driving a team comprising of off roll members towards improving the productivity and towards achieving the desired goals.
• Ensuring Training of off roll members and Supervisors as per schedule and requirements with regards to compliance, safety and security, enhance knowledge, skill-based training etc
• Ensuring proper Work delegation within team and engage with team on time-to-time basis, motivates team and appreciate team for their good work, basically good team management.

Billing & Compliance

• Monthly billing MIS validation and checking of invoices shared/ uploaded by vendor on system, Dividing billing & cost between different entities on monthly basis.
• Ensuring Off roll & On roll monthly transport deductions are happening and validation of the same (credit notes and invoice generation for off roll employee service providers/vendors)
• Ensuring Compliance certificate is obtained by vendor and submitted along with invoices
• Enforce local transport laws, safety regulations, and special security guidelines (such as safe transit protocols for female or late-shift staff)
• Ensure Adhoc cab services as per request and approvals
• Obtaining NDC from the vendors on quarterly basis
• Managing billing and invoice trackers, NPS tracker

Desired Skill Sets

• Transportation operations (Pune & Mumbai) route knowledge
• Automation of transport operations & Sustainability projects
• Service orientation
• Facilitation skills
• Project management skills
• Project implementation and monitoring
• ISO standards
• Corporate travel industry trends
• Audit and safety related certifications

Experience

6.5 to 8.5 years

Educational Qualification

Graduate from any field

Additional Skills

• Good in MS Excel, PPT, Word, etc
• Good in communications