Assistant Manager - Workplace Support Services

Tata Communications; Pune District; On-site; INR 1,200,000 - 2,000,000; Full time

Job summary

Tata Communications Limited in Pune invites an experienced Transportation Operations Manager to lead the employee transport program. You will oversee Pune and regional transport operations, manage rostering, vendor coordination, and ensure on-time pickup and drop-offs in line with business needs.

This role requires 6.5–8.5 years of experience, a graduate degree, and proficiency with MS Excel. You will drive cost optimizations, safety compliance, and governance through regular reporting, audits,

Qualifications

• Proven experience in managing large scale employee transport operations.
• Strong vendor management and contract coordination skills.
• Advanced MS Excel and reporting capabilities.

Responsibilities

• Managing Pune & ROW transport operations
• Roster generation and vendor allocation
• Ensure on-time cab arrival/departure daily
• Coordinate with vendors for vehicle issues
• BCP planning for annual events
• Deploy vehicles per daily schedule
• Monitor safety and security teams and audits
• Prepare daily/weekly/monthly reports and dashboards
• Drive cost optimization for cab operations

Skills

Transportation operations

Vendor coordination

MS Excel

Cost optimization

ISO awareness

Education

Graduate from any field

Job description

About The Company

Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications

About The Company

Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications

Job Description

Responsible for implementation of plans with respect to Employee transportation Services, workspace resources and related support and administration services to the business. This is a managerial role which contributes to defining the direction of the operating plans based on the business strategy, with an impact on day-to-day management of business operations.

Responsibilities

• Managing Pune & ROW transport operations
• Roster Generation: Review the finalized roster and shift wise vendor allocation in automation tool.
• Measure and changes to ensure Ontime arrival and Ontime departure of cabs on daily basis.
• Co-ordination with vendor partners for any vehicle issue/shortage on a real time basis.
• BCP Planning and analyse for the events like Palki, Ambedkar Jayanti ,Shivaji Jayanti, Ganesh Visarjan etc. every year.
• Vehicle requirement and deployment: Coordination with vendors to ensure vehicle availability as per the daily schedule is fulfilled and deployed for pickup& drop trips.
• Analysing and managing the escort guards shift and requirement as per the roster generated with the help of security team.
• Ensuring escort guards deployment for female employees travelling during night hours.
• Driving austerity measures and cost-effective measures to optimize and reduce cab cost.
• Addressing employee queries & escalations on mails/calls.
• Carrying out feedback analysis every month and ensuring the issues are addressed.
• Leaves planning and roster allocation for transport team members monthly.
• Ensuring all the BA devices are timely sent for calibration and repair.
• Taking care of Daily/Weekly/Monthly reports like OTA/OTD, Functional performance, Performance scorecard, EOHS Dashboard, Employee recovery etc. Ensuring governance and control for daily operations via Pre induction checks, surprise checks, physical verification.

Safety & Compliance

• 100%Vehicle and Driver Compliance and adherence to DDT-MSS 5.0.
• Ensuring all the drivers complete DDT training within the timeline from the authorized vendor partner.
• Ensuring breath analysis is done 100% for all the drivers performing duty.
• Taking care of the audit requirement for Pune location for both internal and external.
• Monitor & maintain Safety MIS/Safety Dashboard & incident tracker.
• Ensuring all the daily, weekly & monthly reports are generated & shared on timely basis.
• Monitor& maintain SLA on daily basis & levy penalty for SLA violation.
• Conducting CFT audit on weekly basis with the help of CFT team members.
• Driving various transformational projects in coordination with all the region team members.
• Driving automation & new feature addition as and when required in coordination with the team members.
• Coordination with automation team for software-related issues and new enhancements.
• Plan & execute training to develop & enhance skills for the off-roll team &vendor staff.
• Conducting floor walks & transport committee meeting.
• Conducting weekly Briefing session for vendor staff & Drivers.
• Planning and conducting external defensive driver training program for the drivers and vendor staff every year with the help of external trainer.
• Drive Sustainability drive which contributes towards sustainable and go-green operations aligning to CSG mandate.
• Awareness on ISO audit standards on EHS, EMS and OSHMS certifications aligning to business and corporate certifications.
• Driving a team comprising of off roll members towards improving the productivity and towards achieving the desired goals.
• Ensuring Training of off roll members and Supervisors as per schedule and requirements with regards to compliance, safety and security, enhance knowledge, skill-based training etc
• Ensuring proper Work delegation within team and engage with team on time-to-time basis, motivates team and appreciate team for their good work, basically good team management.
• Monthly billing MIS validation and checking of invoices shared/ uploaded by vendor on system, Dividing billing & cost between different entities on monthly basis.
• Ensuring Off roll & On roll monthly transport deductions are happening and validation of the same (credit notes and invoice generation for off roll employee service providers/vendors)
• Ensuring Compliance certificate is obtained by vendor and submitted along with invoices
• Enforce local transport laws, safety regulations, and special security guidelines (such as safe transit protocols for female or late-shift staff)
• Ensure Adhoc cab services as per request and approvals
• Obtaining NDC from the vendors on quarterly basis
• Managing billing and invoice trackers, NPS tracker

Desired Skill sets

• Well-versed in transportation operations in Pune and Mumbai locations with route knowledge.
• knowledge on automation of transport operations & Sustainability projects.
• understanding of service orientation and quality focus, Facilitation skills, project management skills, project implementation and monitoring.
• Knowledge on ISO standards, any certifications will be an added advantage.
• Sound understanding of corporate travel industry and the trends.
• Sound Technical Knowledge on Audit and Safety related certifications.
• Well versed with compliances as per law of land related to employee transportation (National & Statewide)
• knowledge of Billing, MIS and invoicing

Experience: 6.5 to 8.5 years

Educational qualification: Graduate from any field

Good in MS Excel, PPT, Word, etc

Good in communications