ETS OPERATIONS ACCOUNT MANAGER | PAN INDIA

2COMS Consulting Pvt. Ltd.; Mumbai; Sur place; INR 900 000 - 1 500 000; Plein temps

Résumé du poste

2COMS Consulting Pvt. Ltd. in Mumbai seeks an ETS Operations Account Manager to lead Employee Transportation Services across PAN India, liaising with key corporate clients and ensuring superior transport solutions.

The role blends strategic account management with hands-on operations, driving client satisfaction, partnerships, and service efficiency in a dynamic, nationwide portfolio.

Qualifications

• Minimum 3 years of experience in account management or client relationships.
• Proven track record with corporate clients and high-value accounts.
• Excellent communication, negotiation, and stakeholder skills.
• Balance client-facing duties with practical operational execution.
• Strong analytical skills for problem solving and escalations.
• Solid understanding of fleet management, transportation logistics and service delivery.
• Proficient in MS Excel, MIS reporting and dashboards.

Responsabilités

• Cultivate and maintain relationships with corporate clients, as their dedicated contact for all matters.
• Address daily operational requests, manage service escalations, and resolve inquiries promptly.
• Develop robust client partnerships to maximize satisfaction and retention.
• Collaborate with internal operations teams to ensure seamless service delivery and SLA adherence.
• Supervise end-to-end transportation logistics including route optimization and roster planning.
• Oversee fleet vendors and on-ground teams to uphold service quality standards.
• Monitor operational metrics to identify gaps and implement corrective actions.
• Manage client performance reviews, generate MIS reports, and coordinate billing and documentation.
• Identify opportunities for business expansion and service delivery improvement.

Connaissances

Account management

Client relationship management

Fleet operations

Transportation services

MS Excel

MIS reporting

Stakeholder management

Description du poste

ETS OPERATIONS ACCOUNT MANAGER | PAN INDIA

Job Description

Account Manager – ETS Operations

Summary

We are seeking a dynamic and results-driven professional to lead our Employee Transportation Services (ETS) operations across major Indian cities. In this pivotal role, you will serve as the primary liaison for key corporate clients, ensuring the delivery of exceptional transportation solutions. The ideal candidate will blend strategic account management with hands‑on operational expertise to drive client satisfaction, foster long‑term partnerships, and optimize service efficiency. This position offers a unique opportunity to shape the future of employee mobility for leading organizations while managing a diverse portfolio of accounts.

Responsibilities

• Cultivate and maintain comprehensive relationships with corporate clients, serving as their dedicated point of contact for all matters.
  
• Address daily operational requests, manage service escalations, and resolve account‑specific inquiries promptly and effectively.
  
• Develop robust client partnerships to maximize satisfaction rates and ensure high levels of account retention.
  
• Collaborate closely with internal operations teams to guarantee seamless service execution and strict adherence to agreed‑upon Service Level Agreements (SLAs).
  
• Supervise end‑to‑end transportation logistics, including route optimization, staff rostering, vehicle allocation, and trip coordination.
  
• Oversee the performance of fleet vendors, transport partners, and on‑ground teams to uphold rigorous service quality standards.
  
• Continuously monitor operational metrics to identify performance gaps and execute timely corrective measures.
  
• Manage client performance reviews, generate detailed MIS reports, coordinate billing processes, and maintain accurate account documentation.
  
• Proactively identify avenues for business expansion, account growth, and the enhancement of service delivery models.
  

Requirements

• Possess a minimum of three years of relevant experience in Account Management, Client Relationship Management, Fleet Operations, or Transportation Services.
  
• Demonstrate a proven track record of managing corporate clients and successfully handling high‑value accounts.
  
• Exhibit superior communication, negotiation, and stakeholder management abilities.
  
• Show versatility in balancing client‑facing duties with the practical execution of operational tasks.
  
• Display strong analytical skills for problem‑solving and effective management of complex escalations.
  
• Maintain a solid understanding of fleet management principles, transportation logistics, and service delivery frameworks.
  
• Be proficient in using MS Excel, creating MIS reports, and interpreting operational dashboards.
  
• Possess excellent verbal and written communication capabilities.
  

Preferred Industry Background

Candidates … are highly encouraged to apply:

• Food Delivery and Restaurant Account Management
  
• Quick Commerce and E-commerce Key Account Management
  
• IoT Solutions, including GPS Tracking and Dashcam Sales
  
• Automobile Sales and Account Management
  
• Real Estate Sales and Client Relationship Management
  
• Fleet Management and Transportation Services