Manager - Employee Investigations - Enabling - Noida

Paytm Payments Services; Dadri; On-site; INR 800,000 - 1,200,000; Full time

Job summary

Paytm Payments Services, India's leading mobile payments and financial services company, is seeking an SM/DGM Employee investigations lead to manage ethics investigations, maintain confidentiality, and ensure policy compliance across the organization.

The role requires strong analytical skills and the ability to collaborate with HR, legal and senior management to develop investigation plans and report findings. Candidates should have a Bachelor's degree and proven experience in investigations.

Qualifications

• Bachelor's degree in a related field is required; advanced degree preferred.
• Proven experience in conducting ethics investigations, preferably in a leadership role.
• Strong knowledge of ethical principles, regulations, and industry best practices.
• Excellent analytical and problem-solving skills with the ability to collect, analyze, and interpret complex information.
• Demonstrated ability to identify, define and analyze problems, assess risks and provide solutions.
• Exceptional communication skills, both written and verbal, with the ability to present findings to diverse audiences.
• High integrity and ability to maintain confidentiality and handle sensitive information.
• Strong interpersonal skills and ability to collaborate with stakeholders at all levels.
• Detail-oriented with excellent organizational and time management skills.

Responsibilities

• Conduct Ethics Investigations: interview relevant parties, review documents, gather evidence.
• Evaluate and analyze findings to determine severity and impact.
• Maintain confidentiality and adhere to privacy policies and legal requirements.
• Develop investigation plans with timelines, interviews, and evidence collection strategies.
• Collaborate with HR, legal, and senior management to align processes with policies.
• Prepare detailed investigation reports documenting findings, analysis, and actions.
• Provide ethics training and guidance to employees and managers.

Skills

Ethics investigations

Analytical thinking

Confidentiality

Stakeholder management

Communication skills

Integrity

Education

Bachelor's degree

Advanced degree preferred

Job description

About Us:

Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce.

Paytm’s mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology.

Position Summary:

The SM/DGM Employee investigations lead is responsible for managing and overseeing all aspects of ethics investigations within the organization. This role requires strong analytical skills, and the ability to maintain confidentiality. The SM/DGM - Employee investigations lead works closely with the Ethics Investigation Leads and various stakeholders to ensure compliance with ethical standards and mitigate potential risks.

Key Responsibilities:

1. Conduct Ethics Investigations: Conduct thorough and unbiased investigations into alleged ethical violations, ensuring all relevant information is collected and analyzed. This includes interviewing relevant parties, reviewing documentation, and gathering evidence.
2. Evaluate and Analyze Findings: Analyze investigation findings to determine the severity and impact of ethical violations.
3. Maintain Confidentiality: Handle all investigations with the utmost confidentiality and discretion, ensuring that sensitive information is protected. Adhere to privacy policies and legal requirements when handling and sharing investigation findings.
4. Develop Investigation Plans: Develop comprehensive investigation plans, including timelines, interview schedules, and evidence collection strategies.
5. Collaborate with Stakeholders: Work closely with HR, legal, and senior management to ensure alignment of investigation processes and outcomes with organizational policies and objectives. Provide guidance and support to stakeholders throughout the investigation process.
6. Report and Document Findings: Prepare detailed investigation reports that clearly document the findings, analysis, and recommended actions.
7. Provide Training and Guidance: Develop and deliver ethics training programs to educate employees on organizational policies, ethical guidelines, and reporting procedures. Provide guidance and support to employees and managers on ethical dilemmas and concerns.

Qualifications:

• Bachelor's degree in a related field (e.g., law, ethics, CA, MSW etc) required; advanced degree preferred.
• Proven experience in conducting ethics investigations, preferably in a leadership role.
• Strong knowledge of ethical principles, regulations, and industry best practices.
• Excellent analytical and problem-solving skills, with the ability to collect, analyze, and interpret complex information.
• Demonstrated ability to identify, define and analyze problems, establish decision-making parameters, assess risks and recommend solutions.
• Exceptional communication skills, both written and verbal, with the ability to present findings to diverse audiences.
• High level of integrity and ethical conduct, with the ability to maintain confidentiality and handle sensitive information.
• Strong interpersonal skills, with the ability to build relationships and collaborate effectively with stakeholders at all levels.
• Detail-oriented with excellent organizational and time management skills.