Deputy Manager- Employee Ethics & Investigation

One97 Communications Limited; Dadri; On-site; INR 1,000,000 - 1,500,000; Full time

Job summary

A leading FinTech company in India is seeking a Manager – Employee Escalations, Ethics & Compliance. This role demands a professional with 3–6 years of relevant experience, strong analytical abilities, and expertise in regulatory compliance. You will manage employee escalations, conduct ethics investigations, and ensure adherence to labor laws while collaborating with various internal stakeholders. The ideal candidate should have a relevant bachelor’s degree and proven integrity in handling confidential matters.

Qualifications

• 3–6 years of experience in employee escalations or ethics investigations.
• Strong understanding of ethical principles and regulatory requirements.
• Proven ability to conduct structured investigations.

Responsibilities

• Conduct independent investigations into employee escalations.
• Maintain confidentiality and discretion throughout investigations.
• Prepare clear investigation reports and present findings.

Skills

Employee escalations

Ethics investigations

Analytical skills

Problem-solving

Stakeholder management

Confidentiality

Education

Bachelor’s degree in Law, Commerce, Business, Ethics, CA, MSW

Advanced degree or professional certifications in Compliance, Ethics, Risk, or Law

Tools

Investigation tools

Case management systems

Reporting dashboards

Job description

Job Title: Manager – Employee Escalations, Ethics & Compliance

Function

Ethics & Compliance

Location

India

Reporting To

Ethics Investigation Lead / Head – Ethics & Compliance

About the Team

The Ethics & Compliance team builds, implements, and sustains a strong ethics and integrity framework across the organization. The team works closely with cross‑functional partners and internal/external stakeholders to manage employee escalations, conduct investigations, identify control gaps, develop dashboards and trackers, and promote a culture of ethical conduct and accountability.

About the Role

The Manager – Employee Escalations, Ethics & Compliance will oversee employee‑related escalations, ethics investigations, and fraud risk matters across the organization. The role requires strong investigative judgment, analytical capability, and discretion in handling sensitive matters. The incumbent collaborates with the Ethics Investigation Lead, HR, Legal, Risk, and senior leadership to ensure timely, fair, and compliant resolution of employee escalations while mitigating ethical, reputational, and regulatory risks.

Key Responsibilities

Employee Escalation & Ethics Investigations

• Conduct independent, thorough, and unbiased investigations into employee escalations, alleged misconduct, ethical breaches, and fraud‑related concerns.
• Collect, review, and analyze evidence including documentation, system data, and interview inputs.
• Ensure investigations are completed within defined timelines and in line with internal policies.
• Evaluate findings to assess severity, root cause, and potential business impact.
• Identify patterns and recurring issues to proactively mitigate future risks.
• Conduct periodic ethics and compliance risk assessments across business functions.

Confidentiality & Governance

• Maintain strict confidentiality and discretion throughout the investigation lifecycle.
• Ensure adherence to data privacy requirements, labor laws, and regulatory obligations applicable in India.
• Handle sensitive information in line with organizational and legal standards.
• Develop structured investigation plans, including scope definition, interview schedules, and evidence collection strategies.
• Ensure consistency and fairness in investigation methodologies and outcomes.

Stakeholder Collaboration

• Partner closely with HR, Legal, Compliance, Risk, and senior management to align investigation outcomes with organizational policies and disciplinary frameworks.
• Provide guidance to stakeholders during the escalation and resolution process.

Reporting & Documentation

• Prepare clear, comprehensive investigation reports outlining findings, analysis, conclusions, and recommended corrective actions.
• Present investigation outcomes to leadership and governance committees as required.

Training, Awareness & Advisory

• Design and deliver ethics and compliance training programs for employees and people managers.
• Act as a trusted advisor on ethical dilemmas, employee conduct issues, and escalation handling.
• Promote awareness of whistleblower mechanisms, escalation channels, and ethical expectations.

Regulatory & Policy Oversight

• Monitor changes in relevant laws, regulations, and industry standards impacting employee conduct and ethics.
• Advise leadership on ethical risks and compliance considerations associated with business decisions.
• Support policy enhancements and process improvements to strengthen the ethics framework.

Key Skills & Experience

• 3–6 years of experience in employee escalations, ethics investigations, fraud risk, or compliance roles, preferably within FinTech, Financial Services, or regulated environments.
• Strong understanding of ethical principles, labor laws, regulatory requirements, and industry best practices.
• Proven ability to conduct structured investigations and exercise sound judgment in complex situations.
• Excellent analytical and problem‑solving skills with high attention to detail.
• Strong written and verbal communication skills, including experience presenting findings to senior stakeholders.
• Demonstrated integrity, discretion, and ability to manage highly confidential matters.
• Strong stakeholder management and interpersonal skills.
• Proficiency in investigation tools, case management systems, and reporting dashboards.

Qualifications

• Bachelor’s degree in Law, Commerce, Business, Ethics, CA, MSW, or a related field (mandatory).
• Advanced degree or professional certifications in Compliance, Ethics, Risk, or Law will be an added advantage.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans.