GM - Employee Investigations - Enabling - Noida

Paytm Payments Services; Dadri; On-site; INR 3,500,000 - 6,000,000; Full time

Job summary

Paytm Payments Services is seeking an SM/DGM Employee investigations lead to manage ethics investigations with strong analytical skills and strict confidentiality. The role collaborates with HR, legal and senior management to ensure policy alignment and mitigate risks, while developing investigation plans and reporting findings.

The ideal candidate has proven leadership in investigations, excellent communication, and deep knowledge of ethical principles and regulatory requirements.

Qualifications

• Bachelor's degree in law, ethics, CA, MSW, or related field is required; advanced degree preferred.
• Proven experience in conducting ethics investigations, ideally in a leadership role.
• Strong knowledge of ethical principles, regulations and industry best practices.
• Excellent analytical and problem-solving abilities with data interpretation.

Responsibilities

• Conduct Ethics Investigations: interview parties, review documentation and gather evidence.
• Evaluate and Analyze Findings to assess severity and impact of violations.
• Maintain Confidentiality: handle information with discretion per privacy policies.
• Develop Investigation Plans: set timelines, interview schedules, and evidence strategies.
• Collaborate with HR, legal and senior management to align processes with policies.
• Report and Document Findings: write detailed investigation reports with actions.
• Provide Training and Guidance on ethics policies and reporting procedures.

Skills

Leadership in investigations

Analytical thinking

Confidentiality

Communication skills

Stakeholder collaboration

Education

Bachelor's degree in related field

Advanced degree preferred

Job description

About Us:

Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR

payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce.

Paytm’s mission is to serve half a billion Indians and bring them to the mainstream economy with the help of

technology.

Position Summary:

The SM/DGM Employee investigations lead is responsible for managing and overseeing all aspects of ethics

investigations within the organization. This role requires strong analytical skills, and the ability to maintain

confidentiality. The SM/DGM - Employee investigations lead works closely with the Ethics Investigation Leads and

various stakeholders to ensure compliance with ethical standards and mitigate potential risks.

Key Responsibilities:

1. 1. Conduct Ethics Investigations: Conduct thorough and unbiased investigations into alleged ethical violations,

   ensuring all relevant information is collected and analyzed. This includes interviewing relevant parties, reviewing

   documentation, and gathering evidence.

2. 2. Evaluate and Analyze Findings: Analyze investigation findings to determine the severity and impact of ethical

   violations.

3. 3. Maintain Confidentiality: Handle all investigations with the utmost confidentiality and discretion, ensuring that

   sensitive information is protected. Adhere to privacy policies and legal requirements when handling and sharing

   investigation findings.

4. 4. Develop Investigation Plans: Develop comprehensive investigation plans, including timelines, interview

   schedules, and evidence collection strategies.

5. 5. Collaborate with Stakeholders: Work closely with HR, legal, and senior management to ensure alignment of

   investigation processes and outcomes with organizational policies and objectives. Provide guidance and support

   to stakeholders throughout the investigation process.

6. 6. Report and Document Findings: Prepare detailed investigation reports that clearly document the findings,

   analysis, and recommended actions.

7. 7. Provide Training and Guidance: Develop and deliver ethics training programs to educate employees on

   organizational policies, ethical guidelines, and reporting procedures. Provide guidance and support to employees

   and managers on ethical dilemmas and concerns.

Qualifications:

• Bachelor's degree in a related field (e.g., law, ethics, CA, MSW etc) required; advanced degree preferred.
• Proven experience in conducting ethics investigations, preferably in a leadership role.
• Strong knowledge of ethical principles, regulations, and industry best practices.
• Excellent analytical and problem-solving skills, with the ability to collect, analyze, and interpret complex
• information.
• Demonstrated ability to identify, define and analyze problems, establish decision-making parameters, assess
• risks and recommend solutions.
• Exceptional communication skills, both written and verbal, with the ability to present findings to diverse
• audiences.
• High level of integrity and ethical conduct, with the ability to maintain confidentiality and handle
• sensitive information.
• Strong interpersonal skills, with the ability to build relationships and collaborate effectively with
• stakeholders at all levels.
• Detail-oriented with excellent organizational and time management skills.