General Manager - Fraud Prevention

Paytm; Dadri; On-site; INR 3,500,000 - 6,000,000; Full time

Job summary

Paytm is seeking a Senior fraud investigation & Forensic lead - GM to oversee ethics investigations across the organization. The role requires 10–13 years of experience, strong analytical skills, and the ability to maintain confidentiality while working with HR, legal and senior management.

The incumbent will develop investigation plans, supervise evidence collection, and report findings with actionable recommendations, while delivering ethics training and monitoring regulatory changes impacting

Qualifications

• Bachelor's degree in a related field (e.g., law, ethics, CA, MSW etc) required; advanced degree preferred.
• Proven experience in conducting ethics investigations, preferably in a leadership role.
• Strong knowledge of ethical principles, regulations, and industry best practices.
• Excellent analytical and problem-solving skills, with the ability to collect, analyze, and interpret complex information.
• Demonstrated ability to identify, define and analyze problems, establish decision-making parameters, assess risks and propose solutions.
• Exceptional communication skills, both written and verbal, with the ability to present findings to diverse audiences.
• High level of integrity and ethical conduct, with the ability to maintain confidentiality and handle sensitive information.
• Strong interpersonal skills, with the ability to build relationships and collaborate effectively with stakeholders at all levels.
• Detail-oriented with excellent organizational and time management skills.
• Proficient in using investigation tools and software.

Responsibilities

• Conduct Ethics Investigations: conduct thorough and unbiased investigations into alleged ethical violations, ensuring all relevant information is collected and analyzed.
• Evaluate and Analyze Findings: analyze investigation findings to determine the severity and impact of ethical violations.
• Maintain Confidentiality: handle all investigations with utmost confidentiality and discretion, adhering to privacy policies and legal requirements.
• Develop Investigation Plans: develop comprehensive investigation plans, including timelines, interview schedules, and evidence collection strategies.
• Collaborate with Stakeholders: work closely with HR, legal, and senior management to align processes and outcomes with policies; provide guidance to stakeholders.
• Report and Document Findings: prepare detailed investigation reports documenting findings, analysis, and recommended actions.
• Provide Training and Guidance: develop and deliver ethics training programs; provide guidance on ethical dilemmas.
• Monitor and analyze changes in laws and regulations; advise leadership on risks.
• Conduct regular risk assessments to identify non-compliance and implement policies to address risks.

Skills

Analytical skills

Communication skills

Integrity

Interpersonal skills

Attention to detail

Time management

Investigation tools

Education

Bachelor's degree in related field

Advanced degree preferred

Tools

Investigation software

Job description

Job Description: Senior fraud investigation & Forensic lead - GM

Experience: 10 - 13 yrs

About Us:

Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm’s mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology.

Position Summary:

The GM is responsible for managing and overseeing all aspects of ethics investigations within the organization. This role requires strong analytical skills, and the ability to maintain confidentiality. The Senior fraud investigation & Forensic lead works closely with the Ethics Investigation Leads and various stakeholders to ensure compliance with ethical standards and mitigate potential risks.

Key Responsibilities:

• Conduct Ethics Investigations: Conduct thorough and unbiased investigations into alleged ethical violations, ensuring all relevant information is collected and analyzed. This includes interviewing relevant parties, reviewing documentation, and gathering evidence.
• Evaluate and Analyze Findings: Analyze investigation findings to determine the severity and impact of ethical violations.
• Maintain Confidentiality: Handle all investigations with the utmost confidentiality and discretion, ensuring that sensitive information is protected. Adhere to privacy policies and legal requirements when handling and sharing investigation findings.
• Develop Investigation Plans: Develop comprehensive investigation plans, including timelines, interview schedules, and evidence collection strategies.
• Collaborate with Stakeholders: Work closely with HR, legal, and senior management to ensure alignment of investigation processes and outcomes with organizational policies and objectives. Provide guidance and support to stakeholders throughout the investigation process.
• Report and Document Findings: Prepare detailed investigation reports that clearly document the findings, analysis, and recommended actions.
• Provide Training and Guidance: Develop and deliver ethics training programs to educate employees on organizational policies, ethical guidelines, and reporting procedures. Provide guidance and support to employees and managers on ethical dilemmas and concerns.
• Monitor and analyze changes in laws and regulations relevant to the organization’s operations. Advise leadership on ethical considerations and potential risks associated with business decisions.
• Conduct regular risk assessments to identify potential areas of non-compliance and implement policies and procedures to address identified risks.

Qualifications:

• Bachelor's degree in a related field (e.g., law, ethics, CA, MSW etc) required; advanced degree
• preferred.
• Proven experience in conducting ethics investigations, preferably in a leadership role.
• Strong knowledge of ethical principles, regulations, and industry best practices.
• Excellent analytical and problem-solving skills, with the ability to collect, analyze, and interpret complex information.
• Demonstrated ability to identify, define and analyze problems, establish decision-making parameters, assess risks and recommend solutions.
• Exceptional communication skills, both written and verbal, with the ability to present findings to diverse audiences.
• High level of integrity and ethical conduct, with the ability to maintain confidentiality and handle sensitive information.
• Strong interpersonal skills, with the ability to build relationships and collaborate effectively with stakeholders at all levels.
• Detail-oriented with excellent organizational and time management skills.
• Proficient in using investigation tools and software.