Manager – Customs Clearance

ScopeHR Consultancy Services; Delhi; On-site; INR 300,000 - 600,000; Full time

Job summary

ScopeHR Consultancy Services in Delhi is seeking a logistics coordinator to handle pre-clearance activities, payments, and clearance documentation for overseas shipments. The role requires coordination with customers, agents, and back-office teams to ensure accurate BOE preparation and timely invoicing.

The position involves generating RFPs, updating shipment status, and ensuring smooth customs clearance while maintaining strong client relations and adherence to process standards.

Responsibilities

• Review emails and pre-alert documents to support trade operations.
• Coordinate with customers for KYC updates and registrations.
• Share quotes for DAP/DDP air freight for cargo.
• Manage pre-clearance documents and back-office BOE prep.
• Communicate shipment status to clients and overseas agents.
• Generate NOC/PQ applications and arrange related documents.
• Track shipments and ensure timely DOs and billing.

Job description

Pre-Clearance Activities:

• Review emails and pre-alert documents received from overseas agents and customers.
• Share DAP/DDP air freight quotes with overseas agents for valuable cargo.
• Co-ordinate with customers for KYC Updation, First time registration, etc., if any.
• To have a healthy relationship with customers and providing solution to customers in case of any doubts pertaining to Trade/Customs.
• Also, to have a healthy relationship with team/operations staffs.
• Visiting Customs and meeting officers in case if necessarily required by team/operations staffs.
• Forward pre-alert documents and clearance instructions to the Back Office (BO) team for Bill of Entry (BOE) preparation.
• Send checklists to customers for pre-clearance confirmation.
• Coordinate with customers to obtain customs duty and stamp duty funds and raise requests with Head Office (HO).

Payment & Coordination Tasks:

• Arrange payments to airlines, shipping lines, and CFS/custodians.
• Coordinate for Delivery Orders (DOs) from airlines/shipping lines.
• Generate ADC sheets and collate supporting documents for NOC application.
• Apply for NOCs by generating PQ applications on the PQMS website.
• Send necessary documents to in-house operations teams and outsourced vendors for customs clearance.

Clearance & Documentation:

• Coordinate with internal and external clearance teams (outsource CHA) to track shipment status and update the same in Logisys system accordingly.
• Communicate shipment status to customers and overseas agents in a timely manner.
• Follow up with customers and freight forwarders for pending DOs and shipment documents.
• Arrange gel packs or dry ice for “Keep Cool” shipments post-customs clearance from vendors.
• Coordinate with transporters for vehicle arrangements post-clearance.

Reporting & System Updates:

• Send Daily Shipment Reports (DSRs) to clients like Pall India Pvt Ltd.
• Review Rolex Weekly DSR and notify branches for updating missing details.
• Generate and manage E-Waybills on the government portal (specifically for Pall India).
• Send shipment dispatch and delivery plan details to relevant customers daily.

Billing & Costing:

• Send billing instructions to BO team for invoice generation.
• Review draft invoices and suggest corrections if any
• Share final invoices with overseas agents.
• Update vendor costs (THC, CFS, DO charges) in Logisys for cleared shipments.
• Raise purchase booking requests with Accounts for vendor bills.
• Share unbilled job reports with Accounts along with reasons.
• Lock CC jobs operationally after final review.

Customer Communication & Collections:

• Regularly follow up with customers for outstanding/overdue payments.
• Coordinate and ensure timely collection of payments.

Skills: & Competencies, DDP), E, Logisys)