Manager - Corporate Travel & Facility

PeopleStrong; Mumbai; On-site; INR 400,000 - 640,000; Full time

Job summary

PeopleStrong seeks a Travel Operations specialist to manage end-to-end portal testing, input on development, and end-user training across Travelscape and TEMS/ITEMS systems. The role also handles airline discount matrices, VIP travel, and audit-compliance tasks to ensure accurate invoicing and approvals across domestic and international travel.

The candidate will coordinate with TMCs, maintain accurate trackers, and support launches for new units, contributing to efficient global travel

Qualifications

• End-to-end testing of portal developments and issue queries.
• Provide input and monitor updates on development.
• Train Travel Managers, agents and travellers on the portal.
• Prepare scenarios for process finalization and support Travelscape/SBT queries.

Responsibilities

• Update approval and airline discount matrices in Travelscape.
• Manage the Airline Master and unit-TMC mapping.
• Assist with Travelscape launches for new units.
• Train travelers to raise Travel Requests (TR) via Ms Teams or portal.
• Generate TRs for travelers unable to access the portal.
• Support TEMS/ITEMS queries and create outsider profiles.
• Monitor international fares from TMCs and advise on lower fares.
• Approve international quotations and handle approvals with proper docs.
• Handle international invoices/credit notes and domestic TR approvals as needed.
• Analyze mismatch invoices in Travelscape.
• Assist all TMCs with queries and monitor invoices to find root causes.
• Monitor VIP international travel and coordinate tours.
• Coordinate fare monitoring, take screenshots, and assist corporate deals.
• Maintain trackers and relationships with airline reps.
• Self-audit files and respond to audit-related queries.
• Verify air/rail invoice requirements including visa-related invoices.

Skills

End-to-End Testing

Portal testing

Training travelers

Invoice approvals

Audit & compliance

Education

BCom

Diploma in Travel & Tourism

Tools

Travelscape

TEMS/ITEMS

Ms Teams

Job description

Operation Travel Management Business Travel Travel and hospitality domain

Bachelor of Commerce (BCom) Diploma in Travel & Tourism

Job Description

Portal Development & Testing

• End to End Testing of new portal developments and raising queries.
• Providing input, suggestions, and monitoring updates on development.
• Providing training on the Portal to TMCs / Travel Agents / Travellers and Travel Managers.
• Preparing scenarios for process finalization, supporting Travelscape and SBT queries, and following up on developer observations and solutions.

Travelscape Master Maintenance

• Updating approval matrices and airline discount matrices in Travelscape.
• Managing the Airline Master and unit-TMC mapping.
• Supporting the launch of Travelscape for new units.

Employee Query Handling

• Training travelers to raise Travel Requests (TR) or Ms Teams or on call.
• Generating TRs in the portal for travelers unable to access it.
• Supporting TEMS/ITEMS queries and creating outsider profiles.
• Close monitoring international fares from TMCs and convincing travelers to take lower fares. If High Fare variance approval is documented.
• Approving international quotations and handling approvals on behalf of others with valid documents.
• Handling international invoice and credit note approvals (Shubhyatra/Travelscape) and supporting domestic TR approvals on a need basis.
• Analyzing mismatch invoices in Travelscape.

TMC Queries & CIP/VIP Bookings

• Supporting all TMCs in sorting queries and monitoring pending invoice files to find root causes for non-updation.
• Monitoring international travel for VIPs and coordinating tours.

Airline & Commercial Support

• Coordinating legalization and filing hardcopies.
• Performing fare monitoring analysis, taking screenshots, and providing inputs for proposed new corporate deals.
• Maintaining trackers and building relationships with airline representatives.

Audit & Compliance

• Self-auditing files from agents and analyzing/updating audit-related queries.
• Verifying Domestic and International Air and Rail invoice requirements (including approval matrix, premium economy/business class data, fare jumps, dupe bookings, and booking patterns).
• Reviewing credit note requirements for air and rail (cancellation patterns, no-show approvals, high cancellation charges, and management fee differences).
• Managing visa and miscellaneous invoice requirements (submission dates, visa types, single/multiple entry status, fee breakdowns, and 3rd-party invoice support).
• Enforcing compliance standards covering forms of payment, UATP/Non-UATP usage, swiping methods, and cancellation charge breakups.