Senior Executive Operations from Travel Industry

ETHICS GROUP OF COMPANIES; Gurugram District; On-site; INR 400,000 - 650,000; Full time

Job summary

Ethics Travel Management Pvt. Ltd. (eTravelMitra) is hiring a Senior Executive Operations in the Travel industry.

The role covers end-to-end travel management, from ticketing to invoicing, and managing corporate accounts and MICE movements. You will coordinate with suppliers, ensure customer satisfaction, and work across departments to resolve escalations. Ideal candidates have 1–5 years in flight ticketing, knowledge of major GDS systems, and a strong ability to multitask while maintaining

Qualifications

• 1-5 years in flight ticketing & reservations.
• Knowledge of GDS: Amadeus, Galileo, Sabre.
• Understanding of Airline Fare Rules & Policies.
• Strong written and verbal communication in English and Hindi preferred.
• Able to multitask and work under pressure with accuracy.

Responsibilities

• End-to-end travel management – Ticketing, confirmation, cancellation, invoicing.
• Managing Corporate accounts & MICE movement.
• Evaluate the development of Ops. function to support business goals.
• Ensure customer satisfaction is measured and plans for continuous improvement implemented.
• Act as the primary liaison between supplier and operations.
• Coordinate with different departments to resolve escalations via Call, Email, Chat, Forums.
• Willing to work in rotational shifts with rotational week offs.

Skills

Multitasking

Communication

Repetitive tasks

Independent work

Flight ticketing

GDS knowledge

Fare rules

Working under pressure

Job description

We are hiring for the role of Senior Executive Operations from Travel Industry:

About us

Keep Discovering!

We are on a journey to establish and transform your travel into an experiential one. Ethics Travel Management Pvt. Ltd. (eTravelMitra) is more than just a travel booking platform. You wish to travel, and we take you there. With a super-experienced team, we are making it better for you every day.

Ethics Travel Management Pvt. Ltd. (eTravelMitra) is a substantial travel portal designed to provide a piece of Home to Home travel services and an exceptional travel guide that helps travelers to create an experiential trip.

We feature sketches, quick facts, history, culture, maps, travel within the tourist spot, how to reach the travel destination, shopping, eating out, weather, photos, videos, festivals of countries, states, cities, towns, attractions, and activities around the world. 1 Ethics Travel Management Pvt. Ltd. (eTravelMitra) covers over 500+ destinations and over 10000+ activities within India.

Getting away to a new destination can be an adventure or a serene break. For most people though, travel and tourism can be a step into mysterious territory and unacquainted surroundings.

No matter where you are traveling, we hope to make it easy and fun for you to explore your experiences whether you are interested in museums, archaeology, beaches, nature, sports activities, sacred sites, history, architecture, or general sightseeing, Ethics Travel Management Pvt. Ltd. (eTravelMitra) is your guide.

Key Responsibilities

• End-to-end travel management – Ticketing, confirmation, cancellation, invoicing
• Managing Corporate accounts & MICE movement
• Evaluate the complete development of Ops. function considering its contribution to the achievement of business goals
• Consistently follow Travel guidelines
• Ensure customer satisfaction is measured through provided tools and goals are met & implementing plans for continuous improvement
• Work as the primary alliance between the Supplier and Operation
• Create a positive work environment
• Ensure on-time suppliers (Hotel’s Transporters, Activities provider) confirmations & payments by coordinating with the requirement stakeholders
• Strong understanding of client (B2C, B2B, Corporate, MICE) policies and processes, determining the impact on the operation team as changes are implemented
• Strong understanding and accuracy provide direction on a large range of travel
• Maintain and seek expansion of current knowledge of various industries or products (Travel Management, Account Management, Contact Centre Operations, etc.)
• Assist the effort to implement new business implementations (client, technology, processes, etc.) successfully and on-budget
• Ensuring optimum utilization of agents with reference to their productivity and efficiency.
• Coordinating with the training and quality team for the individual’s performance improvement.
• Participating in internal & external calibration sessions with Quality/Operations.
• Willing to work in rotational shifts with rotational week Off’s.
• Coordinating with different departments to resolve the escalation cases via Call, Email, Chat, social media, and Forums
• Follow up with the technology/NOC team for resolving pending bugs/PRMs

Desired Skills Requirements

• Ability to multitask effectively
• Strong written and verbal communication skills (English & Hindi preferred).
• Ability to perform repetitive tasks with a high degree of accuracy
• Comfortable working independently with minimal supervision
• Experience: 1-5 years in flight ticketing & reservations.
• Knowledge of GDS: Amadeus, Galileo, Sabre (any one or multiple).
• Understanding of Airline Fare Rules & Policies.
• Ability to work under pressure & meet deadlines.